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Senior Workplace Coordinator
3 weeks ago
Work Dynamics - Integrated Facilities Management
Location: CBD
Job Summary
The Senior Workplace Experience Coordinator will play a crucial role in enhancing the workplace environment by developing and managing various initiatives and programs that promote engagement, well-being, and productivity. This client facing role requires a proactive, organized and people-oriented professional who can balance day-to-day operations with some strategic planning to create a great workplace experience.
Key Responsibilities
Program Development and Management
- Assist, design, implement and manage workplace initiative programs that promote employee engagement, well-being and productivity.
- Collaborate with cross functional teams to identify and address workplace needs and opportunities for improvement.
- Monitor and evaluate the effectiveness of workplace programs and initiatives, making adjustments as necessary
- Relays relevant comments from customers directly to catering manager, team members, or client managers as necessary.
Site Operations
- Ensures that workplace service tickets are triaged resolved within established SLAs.
- Conveys relevant customer feedback directly to catering manager, team members, or client managers as needed.
- Being the regional SME support for events management
- Conducts onboarding sessions to ensure an exception experience for all new hires.
- Manage vendors ensuring they meet established SLAs.
- Prepares monthly and quarterly event report promptly for JLL to submit to the client.
- Ensure that all finance related matters are completed in a timely and accurate manner.
- Ensure prompt and accurate management of Purchase Orders in JDE.
- Perform any adhoc tasks as directed by the Facilities manager.
- Implement Industry Best Practice operations, in accordance with OpsAIDE standards and processes.
- Work closely with Onsite F&B Manager and Workplace Manager for all food related issues
- Coordinates monthly audit and gathers comments using LI global platform.
Events Coordination
- Plan and execute workplace events, including meetings, workshops, and social gatherings
- Accommodate event requests, changes, and last-minute adjustments promptly and courteously.
- Ensure all events align with the company's culture and objectives, providing a seamless and enjoyable experience for participants.
- Works with external vendors for rentals, equipment, etc. as needed.
Client Engagement
- Serve as the primary point of contact for employees and clients regarding workplace experience matters.
- Foster strong relationships with internal and external stakeholders to enhance engagement and partnership.
- Conduct regular Surveys and feedback sessions to gather insights and continuously improve the workplace experience.
Qualification
- Diploma/Bachelor's degree or equivalent work experience
- 3-5 years minimum prior relevant experience in hospitality, facility / property management, operations and/or knowledge of facilities management, preferred
- Exceptional customer service skills and professionalism with a passion for hospitality
- Excellent written and verbal communication skills with the ability to build relationships and collaborate effectively with diverse stakeholders.
- Ability to work independently - strong prioritization and time management skills
- Ability to work with diverse teams - lead and/or follow; respectful, cooperative, accountable
- Excellent organizational skills and process management
- Ability to adapt to new devices, technology, and applications
- Proficiency with Microsoft Word, Excel and PowerPoint.
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