Senior Workplace Coordinator

2 weeks ago

Singapore Jones Lang Lasalle Property Consultants Pte Ltd Full time
Senior Workplace Experience Coordinator

Work Dynamics - Integrated Facilities Management

Location: CBD

Job Summary

The Senior Workplace Experience Coordinator will play a crucial role in enhancing the workplace environment by developing and managing various initiatives and programs that promote engagement, well-being, and productivity. This client facing role requires a proactive, organized and people-oriented professional who can balance day-to-day operations with some strategic planning to create a great workplace experience.

Key Responsibilities

Program Development and Management
  • Assist, design, implement and manage workplace initiative programs that promote employee engagement, well-being and productivity.
  • Collaborate with cross functional teams to identify and address workplace needs and opportunities for improvement.
  • Monitor and evaluate the effectiveness of workplace programs and initiatives, making adjustments as necessary
  • Relays relevant comments from customers directly to catering manager, team members, or client managers as necessary.
Site Operations
  • Ensures that workplace service tickets are triaged resolved within established SLAs.
  • Conveys relevant customer feedback directly to catering manager, team members, or client managers as needed.
  • Being the regional SME support for events management
  • Conducts onboarding sessions to ensure an exception experience for all new hires.
  • Manage vendors ensuring they meet established SLAs.
  • Prepares monthly and quarterly event report promptly for JLL to submit to the client.
  • Ensure that all finance related matters are completed in a timely and accurate manner.
  • Ensure prompt and accurate management of Purchase Orders in JDE.
  • Perform any adhoc tasks as directed by the Facilities manager.
  • Implement Industry Best Practice operations, in accordance with OpsAIDE standards and processes.
  • Work closely with Onsite F&B Manager and Workplace Manager for all food related issues
  • Coordinates monthly audit and gathers comments using LI global platform.
Events Coordination
  • Plan and execute workplace events, including meetings, workshops, and social gatherings
  • Accommodate event requests, changes, and last-minute adjustments promptly and courteously.
  • Ensure all events align with the company's culture and objectives, providing a seamless and enjoyable experience for participants.
  • Works with external vendors for rentals, equipment, etc. as needed.
Client Engagement
  • Serve as the primary point of contact for employees and clients regarding workplace experience matters.
  • Foster strong relationships with internal and external stakeholders to enhance engagement and partnership.
  • Conduct regular Surveys and feedback sessions to gather insights and continuously improve the workplace experience.
Qualification
  • Diploma/Bachelor's degree or equivalent work experience
  • 3-5 years minimum prior relevant experience in hospitality, facility / property management, operations and/or knowledge of facilities management, preferred
  • Exceptional customer service skills and professionalism with a passion for hospitality
  • Excellent written and verbal communication skills with the ability to build relationships and collaborate effectively with diverse stakeholders.
  • Ability to work independently - strong prioritization and time management skills
  • Ability to work with diverse teams - lead and/or follow; respectful, cooperative, accountable
  • Excellent organizational skills and process management
  • Ability to adapt to new devices, technology, and applications
  • Proficiency with Microsoft Word, Excel and PowerPoint.

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