Survey Support Officer

4 weeks ago


Singapore PERSOLKELLY Singapore Full time

Job Details:-

  • Working Location : Revenue House / Havelock Road
  • Working hours : Monday to Friday, Office hours
  • Contract Period : 1 year

-Apply Now

Job Descriptions:-

  • Assist respondents to complete selected surveys online or via manual collection
  • For field visits, provide the necessary guidance to respondents for completion of surveys
  • Ensure submission of the completed survey data into the system.
  • The incumbent is expected to perform daily updates of call outcomes using Excel files assigned to them
  • Work closely with fellow team-mates on assigned respondents to attain surveys completion
  • Update accurately on daily reports to account for productivity & performance
  • Perform necessary admin work and support duties especially rectifying data errors/ambiguity committed during survey data collection.
  • Adhere to key in concise case notes in the system for each survey respondents provided for each case with each call outcome / updates on assigned cases
  • Adhere to Standard Operating Procedures (SOP)

Job Requirements:-

  • Good in Excel(Experience with pivot tables and VLOOKUP is required for handling large datasets in this position)
  • Prior working experience in Customer Service/Call Centre is a plus
  • Experiences with KPI targets

We regret to inform that only shortlisted candidates will be notified.

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PERSOLKELLY Singapore Pte Ltd
• RCB No E
• EA License No. 01C4394
• Reg. Reg No: R Ng Yi Teng)

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