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Survey Support Officer
4 weeks ago
Job Details:-
- Working Location : Revenue House / Havelock Road
- Working hours : Monday to Friday, Office hours
- Contract Period : 1 year
-Apply Now
Job Descriptions:-
- Assist respondents to complete selected surveys online or via manual collection
- For field visits, provide the necessary guidance to respondents for completion of surveys
- Ensure submission of the completed survey data into the system.
- The incumbent is expected to perform daily updates of call outcomes using Excel files assigned to them
- Work closely with fellow team-mates on assigned respondents to attain surveys completion
- Update accurately on daily reports to account for productivity & performance
- Perform necessary admin work and support duties especially rectifying data errors/ambiguity committed during survey data collection.
- Adhere to key in concise case notes in the system for each survey respondents provided for each case with each call outcome / updates on assigned cases
- Adhere to Standard Operating Procedures (SOP)
Job Requirements:-
- Good in Excel(Experience with pivot tables and VLOOKUP is required for handling large datasets in this position)
- Prior working experience in Customer Service/Call Centre is a plus
- Experiences with KPI targets
We regret to inform that only shortlisted candidates will be notified.
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PERSOLKELLY Singapore Pte Ltd
• RCB No E
• EA License No. 01C4394
• Reg. Reg No: R Ng Yi Teng)
Thank you.
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