Survey Experience Quality Executive

4 weeks ago


Singapore PERSOLKELLY Singapore Full time

Work duration: Till 31 December 2024

Working hours: Monday – Thursday: 8.30am – 6pm, Friday: 8.30am – 5.30pm

Work location: Clarke Quay/ Revenue house

  • Handle mailbox survey submissions, feedback, and requests from survey respondents within stipulated turnaround time
  • Ensure consistent and detail cases notes updated in system after each liaison with respondents
  • Responsible for inter-department liaison for correct assignment of respondents to the parties responsible
  • Ensure prompt follow-up for survey cases under pending status
  • Provide accurate daily report on mailboxes activities for the day to relevant stakeholders
  • To swiftly inform QSM on any potential complains arising from survey respondents and ensuring department in charge is aware
  • Ensuring all potential/actual complains are acted upon within stipulate timeline
  • Assist and support SEQM in performing service recoveries for all escalations and negative feedback

Requirements:

  • Singaporean
  • Diploma in any field
  • Atleast 2 years of relevant experience
  • Excellent customer service

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