Survey Experience Officer

2 weeks ago


Central Singapore PERSOLKELLY Full time
Survey Experience Officer (Inbound)

Salary:
$3,000

Duration:
Yearly renewable contract

Working Location:
Clarke Quay and Novena

Responsibilities:

  • Attend to incoming hotline calls from customers
  • Conduct phone interviews and manage respondents' queries
  • Ensure highest level of customer experience
  • Data entry and administrative work
  • Status update report to supervisor
  • Handle escalated cases and follow up with respective respondents until resolved
  • Conduct data verification of completed cases to ensure accuracy and reliability of data Met daily and weekly KPI

Job Requirements:

  • Singaporean
  • At least 3 year(s) of working experience in customer service or call centre environment
  • Excellent customer service skills
  • Focus on quality and customer service
  • Exceptional listening and analytical skills
  • Excellent interpersonal skills
  • Excellent problem solving and negotiation skills Able to work in fast paced environment
Reg No. R Suzana Binte Slemat)

PERSOLKELLY Singapore Pte Ltd - RCB No E - EA License No. 01C4394

  • Singapore PERSOLKELLY Singapore Full time

    The Survey Experience Officer (Inbound) is responsible for providing exceptional customer service and support to clients participating in surveys. They will handle inbound calls and emails, addressing inquiries, resolving issues, and ensuring a positive survey experience. The ideal candidate should possess excellent communication skills, be detail-oriented,...


  • Singapore PERSOLKELLY Singapore Full time

    The Survey Experience Officer (Inbound) is responsible for providing exceptional customer service and support to clients participating in surveys. They will handle inbound calls and emails, addressing inquiries, resolving issues, and ensuring a positive survey experience. The ideal candidate should possess excellent communication skills, be detail-oriented,...


  • Singapore DYNAMIC HUMAN CAPITAL PTE. LTD. Full time

    Date Open - 5 daysTiming: 8.00am to 5.00pmSalary $10 per hr (exclude lunch)Job Description: Assist in giving out and collecting survey forms In put data accurately into the computerRequirements: Friendy and out going with good communication skills IT savvy


  • Singapore PERSOLKELLY Singapore Full time

    Working Days & Hours: 5 days across Monday – Sunday, Up to 44 hours per week.Location: Newton/ ChinatownContract: yearly renewable based on business needs and individual performance• Conduct survey interviews via outbound calls and field visits to collect timely and reliable data• Handle incoming hotline and mailbox enquiries to resolve respondents'...


  • Central Singapore PERSOLKELLY Full time

    Salary: up to $3,500Duration: Contract till 31st December 2024 (Renewable basis)Working Hours: 5 days work week, across Mondays to Sundays (Current work shift is from Monday-Friday, but due to exigencies, may require to work on weekends)Working Location: Revenue House or Havelock RoadResponsibilities:- Reports directly to the Senior Survey Experience Quality...


  • Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time

    Roles & Responsibilities· Manage overall project database including develop and implement of statistical reports· Interpret data, analyze results using statistical techniques and provide ongoing reports· Acquire data from primary or secondary data sources and maintain data systems· Work with management to prioritize business and information needs·...

  • Survey Officer

    1 month ago


    Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time

    Roles & Responsibilities Assist survey respondents in completing selected surveys online or via manual methods. Provide guidance to respondents during field visits to ensure survey completion. Ensure timely submission of completed survey data into the system. Daily updating of call outcomes using assigned Excel files. Collaborate closely with team...


  • Singapore PERSOLKELLY Singapore Full time

    Job Details:- Working Location : Revenue House / Havelock RoadWorking hours : Monday to Friday, Office hoursContract Period : 1 year-Apply NowJob Descriptions:-Assist respondents to complete selected surveys online or via manual collectionFor field visits, provide the necessary guidance to respondents for completion of surveysEnsure submission of the...


  • Singapore PERSOLKELLY Singapore Full time

    Job Details:- Working Location : Revenue House / Havelock RoadWorking hours : Monday to Friday, Office hoursContract Period : 1 year-Apply NowJob Descriptions:-Assist respondents to complete selected surveys online or via manual collectionFor field visits, provide the necessary guidance to respondents for completion of surveysEnsure submission of the...


  • Singapore PERSOLKELLY Singapore Full time

    Job Details:- Working Location : Revenue House / Havelock RoadWorking hours : Monday to Friday, Office hoursContract Period : 1 year-Apply NowJob Descriptions:-Assist respondents to complete selected surveys online or via manual collectionFor field visits, provide the necessary guidance to respondents for completion of surveysEnsure submission of the...


  • Singapore PERSOLKELLY Singapore Full time

    Work duration: Till 31 December 2024Working hours: Monday – Thursday: 8.30am – 6pm, Friday: 8.30am – 5.30pmWork location: Clarke Quay/ Revenue houseHandle mailbox survey submissions, feedback, and requests from survey respondents within stipulated turnaround timeEnsure consistent and detail cases notes updated in system after each liaison with...


  • Singapore PERSOLKELLY Singapore Full time

    Work duration: Till 31 December 2024Working hours: Monday – Thursday: 8.30am – 6pm, Friday: 8.30am – 5.30pmWork location: Clarke Quay/ Revenue houseHandle mailbox survey submissions, feedback, and requests from survey respondents within stipulated turnaround timeEnsure consistent and detail cases notes updated in system after each liaison with...


  • Singapore YY CIRCLE (SG) PRIVATE LIMITED Full time

    Roles & ResponsibilitiesSurvey Supervision· Onboard new survey ops officers in workflow processes and questionnaire design as well as any logistical requirements· Fieldwork briefing and interviewer training exercises.· Manage daily rosters and leave matters.· Assisting IMDA RSU officers in any task assigned to the survey opsteam related to survey...

  • Survey Engineer

    1 month ago


    Singapore HYUNDAI ENGINEERING & CONSTRUCTION CO. LTD Full time

    Roles & Responsibilities Reports to Resident Surveyor Responsible for surveying works during the full phases of construction Ensure that all measurements and calculations conducted during actual surveying works are accurate. Co-work with both the site survey team and design team. Perform surveying/measurements using a variety of specialist technical...

  • Survey Specialist

    2 weeks ago


    Singapore ISEAS -Yusof Ishak Institute Full time

    What the role is Applications are invited for Survey Specialist, Research Division (2Year Contract)What you will be working on Job ResponsibilitiesTo develop survey capability in ISEAS research by establishing systems and best practices; develop researcher staff competence in survey work, and manage survey processes through the following:Propose, identify,...

  • Quantity Surveying

    2 months ago


    Singapore SHUN YI CHENG CONTRACT ENGINEERING PTE LTD Full time

    Roles & ResponsibilitiesJob Description• Assist in establishing a client's requirements and undertake feasibility studies to ensure their proposals will work• Prepare and analyze project costings for tenders, such as materials, quantities, labor and time• Prepare tender and contract documents• Negotiate contracts and work schedules• Liaise with...

  • Survey Interviewer

    2 weeks ago


    Singapore Forbes Research Pte Ltd Full time

    Conduct survey interviews via field visits to several locations - participants will be at 1 location, preselected to be interviewed Input survey data accurately into the online survey system Ensure that the given KPIs are being met based on the project timeline Willing to travel 1 location per day Paid per survey completedRequirements: Strong verbal...

  • Survey Administrator

    2 weeks ago


    Singapore Cornerstone Global Partners Full time

    Assist selected companies to complete their survey submission. Providing regular followup and support to ensure timely and complete survey submission. Addressing any inquiries or issues that participating companies may have about the survey. Accurately inputting survey data into the CRM system Performing quality checks and followups with participating...

  • Survey Interviewer

    1 month ago


    Singapore PERSOLKELLY Singapore Full time

    Working Days & Hours: 5 days across Monday – Sunday, Up to 44 hours per week.Location: Newton/ ChinatownContract: yearly renewable based on business needs and individual performance• Conduct survey interviews via outbound calls and field visits to collect timely and reliable data• Handle incoming hotline and mailbox enquiries to resolve respondents'...

  • Survey Interviewer

    4 weeks ago


    Singapore PERSOLKELLY Singapore Full time

    Working Days & Hours: 5 days across Monday – Sunday, Up to 44 hours per week.Location: Newton/ ChinatownContract: yearly renewable based on business needs and individual performance• Conduct survey interviews via outbound calls and field visits to collect timely and reliable data• Handle incoming hotline and mailbox enquiries to resolve respondents'...