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Survey Experience Officer
2 months ago
The Survey Experience Officer (Inbound) is responsible for providing exceptional customer service and support to clients participating in surveys. They will handle inbound calls and emails, addressing inquiries, resolving issues, and ensuring a positive survey experience. The ideal candidate should possess excellent communication skills, be detail-oriented, and have a strong ability to manage multiple tasks efficiently.
• Respond to survey enquiries via inbound calls and emails
• Assist the respondents to complete the survey
• Conduct survey interviews via outbound calls
• Reach out to the respondents to assist them to complete the survey
• Compile, record, input survey returns and data accurately into the system
• Conduct verification to ensure completeness and accuracy of data collected
• Identify and resolve inconsistencies in responses by means of appropriate questioning and explanation
• Explain survey objectives to respondent
Contract: Till Dec 2024 (renewable)
Work days: Monday - Friday, office hours
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