Survey Experience Quality Specialist
2 weeks ago
Salary:
up to $3,500
Duration:
Contract till 31st December 2024 (Renewable basis)
Working Hours: 5 days work week, across Mondays to Sundays (Current work shift is from Monday-Friday, but due to exigencies, may require to work on weekends)
Working Location:
Revenue House or Havelock Road
Responsibilities:
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Reports directly to the Senior Survey Experience Quality Manager (SSEQM):
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Perform call audits to measure the quality of inbound and outbound calls based on established call audit criteria
:
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Provide detailed call audit findings to the SSEQM on stipulated timings
:
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Organize internal call calibration sessions with key stakeholders and Project Managers
:
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Identify trends, challenges, and lapses in call audits for continuous improvement efforts
:
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Support SSEQM to identify gaps in SOPs and standards lapses
:
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Support and executive initiatives from SSEQM on SOPs and Quality Services enforcement and improvements
:
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Perform any other relevant ad-hoc duties as needed.
***:
PERSOLKELLY Singapore Pte Ltd - RCB No E - EA License No. 01C4394
**R Chua Le Teng, Sherry)
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