Survey Experience Supervisor

4 weeks ago


Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

· Manage overall project database including develop and implement of statistical reports

· Interpret data, analyze results using statistical techniques and provide ongoing reports

· Acquire data from primary or secondary data sources and maintain data systems

· Work with management to prioritize business and information needs

· Locate and define new process improvement opportunities

· Provide quality assurance of imported data

· Report the results back to the project managers and stakeholders

· Lead a team of Customer Service Officers to achieve KPI

· Conduct survey interviews via outbound calls and field visits to collect timely and reliable data for national statistical information

· Handle incoming hotline and mailbox enquiries to resolve respondents’ issues

· Compile, record, input survey returns and data accurately into the system

· Conduct data verification of completed survey cases to ensure accuracy and reliability of data

· Set KPI for the officers in accordance to the project timeline to ensure project’s success

· Provide assistance, guidance, and coaching support to officers to meet KPI

· Assess work performance of officers and identify areas that need improvement

· Ensure that the given KPI for the team are being met based on the project timeline

· Monitor and provide project status report to manager


**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394


Tell employers what skills you have

Coaching
Leadership
Process Improvement
Quality Assurance
Reliability
Project Timeline
Customer Satisfaction
Customer Service
Ability To Learn
Customer Service Experience

  • Singapore PERSOLKELLY Singapore Full time

    The Survey Experience Officer (Inbound) is responsible for providing exceptional customer service and support to clients participating in surveys. They will handle inbound calls and emails, addressing inquiries, resolving issues, and ensuring a positive survey experience. The ideal candidate should possess excellent communication skills, be detail-oriented,...


  • Singapore PERSOLKELLY Singapore Full time

    The Survey Experience Officer (Inbound) is responsible for providing exceptional customer service and support to clients participating in surveys. They will handle inbound calls and emails, addressing inquiries, resolving issues, and ensuring a positive survey experience. The ideal candidate should possess excellent communication skills, be detail-oriented,...


  • Central Singapore PERSOLKELLY Full time

    Survey Experience Officer (Inbound)Salary: $3,000Duration: Yearly renewable contractWorking Location: Clarke Quay and NovenaResponsibilities: Attend to incoming hotline calls from customers Conduct phone interviews and manage respondents' queries Ensure highest level of customer experience Data entry and administrative work Status update report to supervisor...


  • Singapore YY CIRCLE (SG) PRIVATE LIMITED Full time

    Roles & ResponsibilitiesSurvey Supervision· Onboard new survey ops officers in workflow processes and questionnaire design as well as any logistical requirements· Fieldwork briefing and interviewer training exercises.· Manage daily rosters and leave matters.· Assisting IMDA RSU officers in any task assigned to the survey opsteam related to survey...


  • Singapore DYNAMIC HUMAN CAPITAL PTE. LTD. Full time

    Date Open - 5 daysTiming: 8.00am to 5.00pmSalary $10 per hr (exclude lunch)Job Description: Assist in giving out and collecting survey forms In put data accurately into the computerRequirements: Friendy and out going with good communication skills IT savvy


  • Singapore PERSOLKELLY Singapore Full time

    Work duration: Till 31 December 2024Working hours: Monday – Thursday: 8.30am – 6pm, Friday: 8.30am – 5.30pmWork location: Clarke Quay/ Revenue houseHandle mailbox survey submissions, feedback, and requests from survey respondents within stipulated turnaround timeEnsure consistent and detail cases notes updated in system after each liaison with...


  • Singapore PERSOLKELLY Singapore Full time

    Work duration: Till 31 December 2024Working hours: Monday – Thursday: 8.30am – 6pm, Friday: 8.30am – 5.30pmWork location: Clarke Quay/ Revenue houseHandle mailbox survey submissions, feedback, and requests from survey respondents within stipulated turnaround timeEnsure consistent and detail cases notes updated in system after each liaison with...


  • Singapore PERSOLKELLY Singapore Full time

    Working Days & Hours: 5 days across Monday – Sunday, Up to 44 hours per week.Location: Newton/ ChinatownContract: yearly renewable based on business needs and individual performance• Conduct survey interviews via outbound calls and field visits to collect timely and reliable data• Handle incoming hotline and mailbox enquiries to resolve respondents'...

  • Survey Engineer

    1 month ago


    Singapore HYUNDAI ENGINEERING & CONSTRUCTION CO. LTD Full time

    Roles & Responsibilities Reports to Resident Surveyor Responsible for surveying works during the full phases of construction Ensure that all measurements and calculations conducted during actual surveying works are accurate. Co-work with both the site survey team and design team. Perform surveying/measurements using a variety of specialist technical...

  • Survey Specialist

    2 weeks ago


    Singapore ISEAS -Yusof Ishak Institute Full time

    What the role is Applications are invited for Survey Specialist, Research Division (2Year Contract)What you will be working on Job ResponsibilitiesTo develop survey capability in ISEAS research by establishing systems and best practices; develop researcher staff competence in survey work, and manage survey processes through the following:Propose, identify,...


  • Central Singapore PERSOLKELLY Full time

    Salary: up to $3,500Duration: Contract till 31st December 2024 (Renewable basis)Working Hours: 5 days work week, across Mondays to Sundays (Current work shift is from Monday-Friday, but due to exigencies, may require to work on weekends)Working Location: Revenue House or Havelock RoadResponsibilities:- Reports directly to the Senior Survey Experience Quality...

  • Survey Interviewer

    2 weeks ago


    Singapore Forbes Research Pte Ltd Full time

    Conduct survey interviews via field visits to several locations - participants will be at 1 location, preselected to be interviewed Input survey data accurately into the online survey system Ensure that the given KPIs are being met based on the project timeline Willing to travel 1 location per day Paid per survey completedRequirements: Strong verbal...

  • Survey Administrator

    2 weeks ago


    Singapore Cornerstone Global Partners Full time

    Assist selected companies to complete their survey submission. Providing regular followup and support to ensure timely and complete survey submission. Addressing any inquiries or issues that participating companies may have about the survey. Accurately inputting survey data into the CRM system Performing quality checks and followups with participating...

  • Survey Interviewer

    1 month ago


    Singapore PERSOLKELLY Singapore Full time

    Working Days & Hours: 5 days across Monday – Sunday, Up to 44 hours per week.Location: Newton/ ChinatownContract: yearly renewable based on business needs and individual performance• Conduct survey interviews via outbound calls and field visits to collect timely and reliable data• Handle incoming hotline and mailbox enquiries to resolve respondents'...

  • Survey Interviewer

    4 weeks ago


    Singapore PERSOLKELLY Singapore Full time

    Working Days & Hours: 5 days across Monday – Sunday, Up to 44 hours per week.Location: Newton/ ChinatownContract: yearly renewable based on business needs and individual performance• Conduct survey interviews via outbound calls and field visits to collect timely and reliable data• Handle incoming hotline and mailbox enquiries to resolve respondents'...


  • Singapore PERSOLKELLY Singapore Full time

    Job Details:- Working Location : Revenue House / Havelock RoadWorking hours : Monday to Friday, Office hoursContract Period : 1 year-Apply NowJob Descriptions:-Assist respondents to complete selected surveys online or via manual collectionFor field visits, provide the necessary guidance to respondents for completion of surveysEnsure submission of the...


  • Singapore PERSOLKELLY Singapore Full time

    Job Details:- Working Location : Revenue House / Havelock RoadWorking hours : Monday to Friday, Office hoursContract Period : 1 year-Apply NowJob Descriptions:-Assist respondents to complete selected surveys online or via manual collectionFor field visits, provide the necessary guidance to respondents for completion of surveysEnsure submission of the...


  • Singapore PERSOLKELLY Singapore Full time

    Job Details:- Working Location : Revenue House / Havelock RoadWorking hours : Monday to Friday, Office hoursContract Period : 1 year-Apply NowJob Descriptions:-Assist respondents to complete selected surveys online or via manual collectionFor field visits, provide the necessary guidance to respondents for completion of surveysEnsure submission of the...

  • Site Survey Engineer

    4 weeks ago


    Singapore LETSCOOL AIRCON ENGINEERING PTE. LTD. Full time

    Roles & ResponsibilitiesWe are seeking a Site Survey Engineer who will act as our first line to ensuring that our clients receive the greatest experience possible. We are seeking outgoing, gregarious people who love interacting with people from many backgrounds. Experience in aircon industry is added as advantage if not we will do instruction and necessary...

  • Site Survey Engineer

    1 month ago


    Singapore LETSCOOL AIRCON ENGINEERING PTE. LTD. Full time

    Roles & ResponsibilitiesWe are seeking a Site Survey Engineer who will act as our first line to ensuring that our clients receive the greatest experience possible. We are seeking outgoing, gregarious people who love interacting with people from many backgrounds. Experience in aircon industry is added as advantage if not we will do instruction and necessary...