IT Support Officer

2 months ago


Singapore RMA CONSULTANTS PTE LTD Full time

The proposed manpower will be required to operate on-site and may need to make ad-hoc trips to other work locations. The scope of work, but not limited to, is as follows:

Job Description:

  • Provide support for IT troubleshooting, including service levels monitoring of IT service partners.
  • Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
  • Manage IT assets, accounting of the laptops, coordination for stock-take, maintenance, and top-up of asset pool.
  • Manage IT tokens including collection, destruction, and distribution of cards.
  • Manage IT accounts including coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
  • Manage IT provisioning and IT induction on new hires first day of work to issue them IT devices and orientate them on usage of the accounts and devices based on IT policies.
  • Support IT projects e.g. coordination with stakeholders and employees, data progress tracking.
  • Facilitate IT configuration changes and account access rights.
  • Guide users on the policies, processes and responsibilities in management of IT devices and accounts.

Skills & Experience Needed:

  • Singapore Citizen/Permanent Resident
  • Diploma in IT / Computing/ Engineering or ITE Certificate with relevant IT experience
  • Good knowledge of IT and Microsoft Office software/applications (e.g. Excel) and ITIL foundation trained will be advantageous

Other Information:

  • Location: Central & West (Has to be comfortable working at 3 different locations)
  • 8-10 Weeks of lead time before starting work ---> Pre-Employment Administration
  • Salary: $2,600 - $3,000
  • Performance Bonus
  • 14 Days Annual Leave
  • 5 years contract (Extendable)
  • Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

EA Personnel Name: Susan Teo EA Personnel No: R1328587EA License No: 93C4403


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