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Desktop Support Engineer

2 months ago

Singapore PERSOLKELLY Singapore Pte Ltd Full time

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

Responsibilities

  • Performed Desktop Support services to users
  • This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
  • Perform imaging/re-imaging
  • Perform asset inventories
  • Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
  • Updates Incident records
  • Creates and updates work instructions (where necessary)
  • Document standards and procedures (where necessary)
  • Perform data migration

To apply, simply click "APPLY" and submit your curriculum vitae (CV) through GO, the official PERSOLKELLY job application platform.By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy You acknowledge that you have read, understood, and agree with GO's Terms of Use and the Privacy Policy. If you wish to withdraw your consent, please email us at Please feel free to contact us if you have any queries.PERSOLKELLY Singapore Pte Ltd
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EA Personnel Name: Sindy NgiamEA Personnel No: R1105286