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Guest Service Assistant

3 months ago

Singapore FAR EAST HOSPITALITY MANAGEMENT (S) PTE. LTD. Full time

If you have a passion for providing exceptional hospitality services and a dedication to crafting unforgettable guest experiences, we'd love to connect with you.

Who are we?

Journey with us at Oasia Resort Sentosa, an idyllic destination to refresh, recharge and refuel. Tailored to the traveller who values wellness and a well-balanced lifestyle, participate in various fitness activities and wellness workshops where you can learn about sustainability, healthy living, urban farming, and self-care tips. Nestled within the resort is Oasia Spa, a sanctuary of healing and relaxation with Asian-inspired signature treatments.

Job Expectations

  • Create positive and memorable guests' experiences within the hotel lobby and reception area.
  • Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and enquiries.
  • Maintains comprehensive and accurate knowledge of guests' arrivals, events, amenities, outlets, and general information.
  • Maintains close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.
  • Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.
  • Approach any additional tasks assigned by superiors diligently and professionally.

Requirements

  • Minimum completion of PSLE or its equivalent.
  • Able to work rotating shifts, weekends and Public Holidays.
  • Positive attitude with an outgoing personality and good communication skills.
  • Those without experience are welcome to apply.

If the above resonates with you, what are you waiting for? Click Apply to send over your resume to us