L2 Production Support Analyst, Cash Management

2 weeks ago


Singapore ANTAES ASIA PTE. LTD. Full time
Contribute to IT projects in the banking industry for Antaes clients.

  • Be a team member of L2 production support team located across Singapore, Hong Kong and India to ensure 2 7 production support for the APAC region.
  • Independently debug and propose resolution/workaround for complex production issues.
  • Ensure root cause analysis is performed where necessary and manage resulting action items to completion.
  • Coordinate across various teams to effectively manage production issues and maintenance activities.
  • Respond to user requests, incidents and follow up on problems in a timely manner.
  • Ensure issues are reported, tracked, followed up and escalated timely.
  • Resolve or coordinate the resolution of issues with other internal teams and / or the vendor.
  • Coordinate and follow up with Application teams to ensure permanent fix is prioritized, planned, and delivered.
  • Communicate and provide status updates on issues to business users, management team and other stakeholders.
  • Contribute to preventive system monitoring and alerting, where appropriate.
  • Plan and Support Disaster Recovery Test and Business Continuity activities.
  • Support IT Security activities e.g. health checks after security patches.
  • Support endofday and endofmonth batch runs.
  • Perform and coordinate regular maintenance activities.
  • Analyze and challenge existing support processes to achieve continuous improvement.
  • Plan and support Live Play exercise.
  • Contribute to the promotion of Antaes services on top of assistance provided to clients.

Job Requirements:

  • Bachelor's Degree or equivalent experience required.
-
Competent level of expertise i.e. higher than basic, in ORACLE PL/SQL.
-
Competent skill level in navigating and investigating at the UNIX/LINUX OS level.
-
Good technical troubleshooting and debugging skills and familiarity with Unix/Linux commands
-
Good understanding of payments, local clearing systems i.e. Cash Management products.
-
Appreciation of H2H concept, regulatory reporting.
-
Good understanding of ISO 20022 and SWIFT MT messaging standard.

  • Understanding and experience in ITIL concepts.
  • Possess good analytical skill and selfmotivated
  • An appreciation of Websphere/Tomcat/JBOSS.
  • WINDOWS skills.
  • TIBCO EMS/ TIBCO BW/ TIBCO ADMIN/ MFT / BC / IBM MQ / INFORMATICA
  • ITSM tool: Service Now
  • Database performance & SQL tuning experience is a plus
  • Good team player with strong analytical, communication and interpersonal skills.
  • Able to work independently with mínimal supervision but with a keen sense to escalate timely and appropriately.
  • Excellent people management and communication skills.

  • L2 Production Support

    2 weeks ago


    Singapore TANGSPAC CONSULTING PTE LTD Full time

    Roles & ResponsibilitiesPosition: L2 Production Support Domain: Credit Origination Employment Type: 1-year Agency Contract (Highly Renewable) Location: AlexandraJob ObjectivesApplication support analyst to provide efficient application support service for cross-functional or regional applications to provide a stable a production environment to business.Key...

  • L2 Production Support

    2 weeks ago


    Singapore IT CONSULTANCY & SERVICES PTE LTD Full time

    Responsibility Has experience or knowledge on Incident and Problem management. Health check and monitoring production system and job scheduling to ensure SLA is meet. Troubleshoot and solve production issues related to performance and reliability throughout the software stack. Proactively identify bottlenecks in the system and work to resolve these issues...


  • Singapore Experis Full time

    Location: Changi Business Park Industry: Banking environment ResponsibilitiesResponsible for production system integrity and production system readiness of systems under the Digital Platform System team. Perform L2 support and troubleshooting for production incidents and critical system interface through Automation and Workflow systems. Support the Incident...


  • Singapore Experis Full time

    Location: Changi Business Park Industry: Banking environment ResponsibilitiesResponsible for production system integrity and production system readiness of systems under the Digital Platform System team. Perform L2 support and troubleshooting for production incidents and critical system interface through Automation and Workflow systems. Support the Incident...

  • L2 Support Analyst

    3 weeks ago


    Singapore UBS Full time

    Your role Are you an SME when it comes to Apache/Tomcat, Cloud (Azure) or tools like App Dynamics, Splunk? Do you have a track record of influencing senior IT stakeholders and business partners? Do you have proven ability to solve complex issues, covering both technical and business needs? We're looking for L2 Support Analyst (SME) to: • Be responsible...


  • Singapore GEM ASSET MANAGEMENT PTE. LTD. Full time

    Trade support and executionMonitor market activity and support trading strategies as required based on news events or other factors that could affect trading activity.Execute trades based on decisions taken for the portfolio and ensure that they are filled at the best price and within risk parameters.Communicate with trading counterparties to ensure that...


  • Singapore SAKSOFT PTE LIMITED Full time

    Greetings of the dayWe have urgent requirement for Production Support Analyst.Please find the below job desctiption:Job Posting Title: L2 Production SupportJob Description SummaryDevelopment team, Vendor, Infrastructure team, Operation team and Incident and Management team, etc) to prioritize and resolve reportedproduction incidents Manage and support...

  • L2 Production Support

    4 weeks ago


    Singapore D L RESOURCES PTE LTD Full time

    Roles & Responsibilities• Level 2 Production support for Remittance, Cash & Trade group applications• Manage day to day issues including daily health checks of applications and processes, working closely with various stakeholders (Users,Development team, Vendor, Infrastructure team, Operation team and Incident and Management team, etc) to prioritize and...

  • L2 Production Support

    2 weeks ago


    Singapore AVENSYS CONSULTING PTE. LTD. Full time

    Exciting Opportunity to Join Our Team as L2 Production Support (Middleware) at AvensysAvensys is a well-known global IT professional services company based in Singapore. With a focus on enterprise solution consulting, business intelligence, business process automation, and managed services, we have built a strong reputation over the years. Serving clients in...

  • Cash Flow Analyst

    2 weeks ago


    Singapore Dyson Full time

    CASH FLOW ANALYSTPositionReporting to the Senior Manager - Cash Flow, the Cash Flow Analyst will be a key member of the Treasury team performing cash forecasting and analysis. The role is a sole contributor based in Dyson's Headquarters in Singapore.This role will have significant responsibilities supporting the analysis of Dyson's cashflows and assisting in...

  • Production Support

    2 weeks ago


    Singapore TANGSPAC CONSULTING PTE LTD Full time

    Position: Production Support AnalystEmployment Type: 1-year Agency Contract (Highly Renewable)**Location: AlexandraJob ObjectivesExperienced in Microsoft Dynamics CRM, MS SQL Server, Unix, Oracle with Production Support and Administration experience primarily in L2 Support role.Key Responsibilities Deliver a 1st class Production Support service to UOB's...


  • Singapore NEW TONE CONSULTING PTE. LTD. Full time

    Join our global team as an Application Production Support Specialist, focused on maintaining and enhancing Cash Management systems within the Asia Pacific region. We're seeking an adept professional to ensure seamless 24/7 support, troubleshoot complex issues, and contribute to continuous improvement. If you're ready to play a pivotal role in delivering...


  • Singapore Eames Consulting Full time

    Job Details:Location: Singapore-Salary: Up to $132K basic per annum + bonus-Contact: Sarah TanResponsibilities: Manage daily issues and health checks, collaborating with various stakeholders to prioritize and resolve incidents. Act as the focal point for critical/highimpact incident resolution in production. Support 24/7 highavailability systems,...


  • Singapore ELLIOTT MOSS CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesKey Responsibilities: Provide L2 support for production systems, ensuring high availability and performance. Monitor and resolve issues related to SQL databases and Linux servers. Troubleshoot and analyze technical problems, identifying root causes and implementing solutions. Collaborate with L1 support and other technical teams...


  • Singapore ELLIOTT MOSS CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesKey Responsibilities:Provide L2 support for production systems, ensuring high availability and performance. Monitor and resolve issues related to SQL databases and Linux servers. Troubleshoot and analyze technical problems, identifying root causes and implementing solutions. Collaborate with L1 support and other technical teams to...

  • L2 Production Support

    4 weeks ago


    Singapore TANGSPAC CONSULTING PTE LTD Full time

    Roles & Responsibilities Position: L2 Production Support Domain: Credit Origination Employment Type: 1-year Agency Contract (Highly Renewable) Location: AlexandraJob ObjectivesApplication support analyst to provide efficient application support service for cross-functional or regional applications to provide a stable a production environment to...

  • SOC Analyst L2

    2 weeks ago


    Singapore NCS Full time

    SOC Analyst L2:Date:16 Feb 2024Location: Singapore, SingaporeCompany:Singtel GroupNCS is the leading technology services firm that operates across the Asia Pacific region in over 20 countries, providing consulting, digital services, technology solutions, and more.We believe in harnessing the power of technology to achieve extraordinary things, creating...

  • L2 Production Support

    4 weeks ago


    Singapore AVENSYS CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesAvensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service...

  • L2 Production Support

    4 weeks ago


    Singapore AVENSYS CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesAvensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service...


  • Singapore JP infotech Full time

    Min 2-4 YearsRole and Responsibility:To coordinate and support infrastructure maintenance activities.To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.To manage Production issues by responding in a timely manner in accordance to the Service Level...