Junior L2 Production Support
1 week ago
Key Responsibilities:
- Provide L2 support for production systems, ensuring high availability and performance.
- Monitor and resolve issues related to SQL databases and Linux servers.
- Troubleshoot and analyze technical problems, identifying root causes and implementing solutions.
- Collaborate with L1 support and other technical teams to ensure timely resolution of issues.
- Document incidents, changes, and problem resolutions accurately and promptly.
- Continuously improve knowledge and skills related to SQL, Linux, and production support processes.
- Participate in on-call rotations and be available for after-hours support as needed.
Qualifications:
- Bachelor's degree in IT, Computer Science, or a related field.
- Strong background in IT with hands-on experience in SQL and Linux.
- Excellent problem-solving skills and the ability to work under pressure.
- Eagerness to learn new technologies and commit to continuous improvement.
- Good communication skills, both written and verbal.
- Ability to work collaboratively in a team environment.
Preferred Qualifications:
- Previous experience in a production support role.
- Familiarity with monitoring tools and ticketing systems.
- Basic scripting skills (e.g., Bash, Python) are a plus.
Oracle
High Availability
Scripting
Unix
Bash
Ticketing Systems
SQL
Good Communication Skills
Application Support
Python
Banking
ITIL
Java
Databases
Linux
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