Senior Air Account Manager

1 week ago


Singapore Expedia Partner Solutions Full time

Senior Air Account Manager


We are looking for an ambitious Senior Manager to oversee and drive the growth of a substantial segment of our Airline partner portfolio.

As a trusted advisor to the accounts within this portfolio, you will have complete ownership and revenue responsibilities for a significant number of airlines, representing Expedia's global point of sales.

Your main tasks will include managing contract renewals and leading negotiations, conducting business performance reviews, devising and implementing strategic growth plans, and ensuring optimal price and inventory access.


What you'll do:

  • Manage a large portfolio of 6070 airline partners from the APAC region
  • Responsible for portfolio planning including segmentation strategy for the assigned accounts and execution of overall air supply strategy
  • Identify and target processes to simplify workflow and build account management at scale
  • Identify key decisionmakers, influencers/stakeholders across a partner organization and develop/nurture strategic account relationships
  • Responsible for daytoday interaction with the airlines, regular meetings with airline partners, and frequent communication with contacts in the most important markets globally
  • Gather information about partners' business challenges/drivers and leverage internal relationships to identify and align resources to meet partners' needs
  • Gain partner's commitment to deliver on joint initiatives that achieve agreed business/revenue targets
  • Conduct regular business review and create opportunities (e.g., progress meetings, factfinding/exploratory meetings) to grow partners' accounts and expand business opportunities and relationships
  • Partner with Finance to develop potential business solutions and tactics and conduct a comprehensive analysis (e.g., pros/cons, cost/benefit, risks, resources, timing) to determine the viability of various alternatives
  • Draft the business case for change and present a recommended solution based on analysis to own leaders
  • Partner with legal resources to explain complex concepts or unique situations that require potential deviation from standard contract terms; develop appropriate contract terms
  • Maintain thorough industry knowledge, including key market and economic factors impacting business performance and competitive landscape, to assist in creating effective airline partner solutions
  • Interpret data relative to the performance of products, services, and solutions against partners' needs/expectations to ensure the airline partners recognise and receive value
  • Identify the company's products, services, and solutions that will benefit the airline partner and present the value proposition for a continued partnership
  • Plan ahead to resolve potential risks, bottlenecks, or tight deadlines that could impact quality of work/outcomes

Who you are:

  • Bachelor's or Master's in a related technical field; or equivalent related professional experience
  • 9+ years of experience with Bachelor's or 7+ years of experience with Master's
  • Proficiency in English
  • Proficiency in Mandarin/Japanese is a plus
  • Expert communicator and skilled presenter
  • Shows mastery in sales techniques
  • Able to manage multiple projects and timelines
  • Contact strategy development and pitching opportunities
  • Efficient in use of CRM tools to manage portfolio and track processes at scale
LI-CQ1

About Expedia Group
2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners.

CST:
Expedia iscommittedto creating an inclusive workenvironmentwith a diverse workforce.

All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.



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