Lead, Order Fulfilment

3 weeks ago


Singapore ALIGN RECRUITMENT PTE. LTD. Full time

Responsibilities:

  • Lead the Order/Delivery Fulfilment Team to ensure the provision of efficient and exceptional customer service to our internal clients.
  • Address and resolve escalated customer issues promptly, aiming for timely resolutions to minimize the impact on customer satisfaction.
  • Recruit, mentor, and foster the development of the team.
  • Manage and lead process enhancements and projects to optimize team performance.
  • Strategize and implement team goals and improvement initiatives.
  • Verify product availability and collaborate with the planning team to ensure timely order fulfilment.
  • Prepare shipping documents, invoices, and other necessary paperwork.
  • Collaborate closely with country teams, QA, and product owners to ensure compliance with each country's regulatory requirements, such as labelling.
  • Maintain regular communication with countries to provide timely and accurate information about orders.
  • Monitor and communicate the open order book regularly with countries.
  • Control allocation blocks and releases.
  • Handle orderrelated issues and claims.
  • Manage return shipments from countries.
  • Coordinate with the warehouse for order picking, packing, shipping conditions, and shipment booking to ensure ontime dispatch.
  • Serve as the escalation point for shipment issues, clarifications, and support.
  • Maintain and review Standard Operating Procedures (SOPs) with forwarders and the 3PL team.
  • Manage and track spot quote Request for Quotation (RFQ) for exceptional shipment requirements and cost control.
  • Actively seek costsaving and sustainability opportunities, driving their implementation.
  • Manage Transportation Management System (TMS) dashboard and ensure data accuracy, collaborating with the transport team and forwarders.
  • Develop work instructions, procedures, and standards.
  • Design and maintain reports for operations and analytics.
  • Conduct weekly reviews on hold invoices and drive resolutions.
  • Maintain relevant master data within the assigned area.
  • Review operations Key Performance Indicators (KPIs) with 3PL and forwarders to meet business metric goals.
  • Investigate recurring operational issues, taking corrective actions, and continuously improving processes and SOPs. Support external and internal audits within the assigned area.

Requirements:

  • Bachelor's degree or equivalent in Logistics or business related fields
  • Minimum 57 years relevant working experience in supply chain order fulfilment management
  • Solid knowledge of international trade regulations and documentation requirement
  • Experienced user of ERP system, preferably SAP
Align Recruitment Pte Ltd (20C0253)

Pan Hong (Reg No. R
  • Order Fulfillment

    2 weeks ago


    Singapore AERIS DYNAMICS PTE LTD Full time

    Responsibilities: Assist the Senior Manager in local and export order fulfilment. Order entry into system, process picking slips and coordinate with warehouse/production for delivery. Manage the delivery schedule and coordinate with a team of sprinters/couriers to ensure on time delivery. Outward Courier booking. Identifying of slow- and fast-moving stocks....


  • Singapore ALAGAS NETWORK PTE. LTD. Full time

    We are seeking a detail-oriented and motivated Order Fulfillment Assistant to join our team. The Order Fulfillment Assistant will be responsible for processing customer orders, ensuring accurate and timely order fulfillment, and providing excellent customer service. This role plays a critical part in delivering a positive customer experience and maintaining...


  • Singapore ALAGAS NETWORK PTE. LTD. Full time

    As an Order Fulfilment Specialist, you will play a critical role in ensuring efficient order processing and timely delivery of products to our customers. In addition to order fulfillment responsibilities, you will also be responsible for preparing accurate and competitive quotations for prospective clients. Your ability to multitask, attention to detail, and...

  • Order Fulfilment

    2 weeks ago


    Singapore JAC Recruitment Singapore Full time

    Contract type:ContractLocation:SingaporeSpecialisation:RetailSalary:$4,500 MonthlyReference:CR/090802Contact details:Jerric TeyJob published:March 10, :22My client, a global FMCG company, is looking for a strong team player with experience in order fulfillment and supply chain processes, with a service first mindset and ability handle ambiguity in a...


  • Singapore YSQ INTERNATIONAL PTE. LTD. Full time

    Roles & ResponsibilitiesAbout the roleThe Assistant Manager / Senior Executive, Sales Operations is responsible for undertaking Order to Cash activities for the Sales team in Asia including order processing, monitoring and tracking sales orders and performance, working with sales team on forecasting. He/She will also assist in adapting and drafting...


  • Singapore Snaphunt Pte Ltd Full time

    CompanySnaphunt Pte LtdDesignationOrder Fulfilment CoordinatorDate Listed10 Feb 2023Job TypeEntry Level / Junior Executive Full/PermJob PeriodImmediate Start, PermanentProfessionSales / RetailIndustryManufacturing General / Biomedical / PharmaceuticalLocation NameSingaporeAllowance / Remuneration$3,300 - 3,500 monthlyCompany ProfileAbout Company Established...


  • Singapore SNAPHUNT PTE. LTD. Full time

    The RoleYour Responsibilities will include: Report to the Sales Manager Provide sales & order fulfillment support to customers. Handle customers inquiries and followup Generate quotations and sales agreements Clarify with customers to resolve orders/shipment / delivery matters Generate monthly sales reports.Ideal ProfileSkills Required: Diploma in any...


  • Singapore Razer USA Ltd. Full time

    Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put...


  • Singapore Razer USA Ltd. Full time

    Getting onboard Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that...


  • Singapore RJ GLOBAL HOLDINGS PTE. LTD. Full time

    Responsibilities: Handl full spectrum of outlets order processing and ensure order submitted are in tag Work losely with 3PL on order fulfilment & delivery schedule planning Attend to outlets' enquiry about the order amendment and delivery status Invoices checking and uploading to accountting system Issue necessary shipping documents Liase with forwarder for...


  • Singapore Razer USA Ltd. Full time

    Getting onboard Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that...


  • Singapore RECRUIT EXPRESS PTE LTD Full time

    Roles & ResponsibilitiesSalary: up to $2650Working Days & Hours: Mon-Fri Office HoursLocation: Changi north (islandwide pickup)Job Description:Develop and foster strong relationship with key account. Serve as the key liaison person between client and internal departments on request and issue resolution. Take ownership of key account's new program...


  • Singapore RECRUIT EXPRESS PTE LTD Full time

    Roles & ResponsibilitiesSalary: up to $3800Duration: 4 months Working Days & Hours: Mon-Fri Office HoursLocation: Pasir PanjangJob Description:•Providing a key contact to customers for all service-related customer calls/emails•Coordinating preventative maintenance activities•Quotations & Purchase Order Management•Providing administrative support for...


  • Singapore ZEISS Group Full time

    This position will support the daily operations, and process daily RX orders from customers and work closely with the Cut, Edge & Fit (CEF) team.Responsibilities: Support daily operations Responsible for managing and processing daily RX orders from customers Training will be provided for ordering and how to use equipment/tools necessary for ordering of RX...


  • Singapore Apple Inc. Full time

    The mission of Pacific Reseller Operations is to be the voice of Reseller Channel within Operations to ensure our products are in the right places at the right time, supporting Sales and our Partners to achieve Apple's financial goals. We are passionate about crafting and managing our supply chain as efficiently as possible, in order to improve sell-through...


  • Singapore KRISSHOP PTE. LTD. Full time

    We're seeking a detail-oriented individual to join our team as an Order Fulfillment Officer. In this role, you'll oversee the seamless processing of orders, manage supply chain operations, and ensure efficient last mile delivery. Collaboration with internal teams and external partners is key to maintaining high service levels.Responsibilities:Coordinate...


  • Singapore Razer USA Ltd. Full time

    Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put...


  • Singapore ROLLBOT PTE. LTD. Full time

    SECRETARY CONTRACTOR OPPORTUNITYBoost Your Career with Real-Life Experience**Payment Collection: 3% (up to $100 max)Sales & Service: 6% commission average $45 ~ $125 per order.Orders Fulfillment: 2% commission average $5 ~ $12 per order.Other Administrations: $10/hrWhy Us?Flexible Work Hours & Location** Work whenever, whereverValuable Experience** in a...


  • Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full time

    Roles & Responsibilities1. Order Fulfilment Management Ensure timely Order Fulfilment to ensure customers’ satisfaction and to meet OTIF.2. Logistics & Warehouse Management Ensure the development and execution of efficient logistics, transportation and warehouse services. Monitor service providers in adherence of service level, frequency, customer...


  • Singapore KRISSHOP PTE. LTD. Full time

    _Order Processing and Fulfilment _ Coordinate with internal teams to ensure the efficient fulfilment of all sales orders. Manage daytoday transactional activities related to order processing. Liaise with relevant internal and external parties to address and resolve issues related to order fulfilment. Collaborate with the Customer Service team to tackle...