Order Fulfilment Assistant
2 weeks ago
The Order Fulfillment Assistant will be responsible for processing customer orders, ensuring accurate and timely order fulfillment, and providing excellent customer service.
This role plays a critical part in delivering a positive customer experience and maintaining efficient order management.Responsibilities:
- Receive and review customer orders for accuracy and completeness.
- Confirm product availability and coordinate with the warehouse team for order fulfillment.
- Prepare and pack orders for shipment while ensuring proper packaging and labeling.
- Generate shipping labels, invoices, and other necessary documentation.
- Coordinate with carriers and logistics providers to arrange for timely deliveries.
- Track order shipments and update customers on order status.
- Handle customer inquiries and provide exceptional customer service regarding orderrelated matters.
- Assist with returns and exchanges, processing them efficiently.
- Maintain accurate records of order data and update the order management system.
- Collaborate with other departments to resolve orderrelated issues or discrepancies.
- Contribute to improving order fulfillment processes and maintaining a clean and organized work area.
Requirements:
- High school diploma or equivalent; a diploma in a related field is a plus.
- Proven experience in order fulfillment, logistics, or a similar role is preferred.
- Strong attention to detail and excellent organizational skills.
- Basic computer skills, including experience with order management software.
- Effective communication skills and a customercentric approach.
- Ability to work in a fastpaced environment and meet deadlines.
- Knowledge of shipping and logistics processes.
- Physical fitness to handle and move packages.
- Team player with a positive attitude and a willingness to learn.
- Ability to adapt to changing priorities and multitask effectively.
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