Order Fulfillment Executive
2 weeks ago
About the role
The Assistant Manager / Senior Executive, Sales Operations is responsible for undertaking Order to Cash activities for the Sales team in Asia including order processing, monitoring and tracking sales orders and performance, working with sales team on forecasting. He/She will also assist in adapting and drafting on-boarding and OTC workflows and SOPs for new markets. He/She will be the main contact person between the customers and our internal stakeholders in the organization, with excellent interpersonal skills to manage the different parties. This role reports directly to Senior Manager, Sales Operations. The candidate should also have a passion for the role and display high level of initiative and taking ownership in tasks and ad-hoc projects assigned. This is a junior to mid level position.
Responsibilities and Duties
Order Management
- Execute and manage order processing transactions accurately, in a timely manner from order entry to delivery including orders from end markets
- Monitor shipment status and to escalate internally and to factory / warehouse to address and resolve order fulfilment issues. Proactively follow up until resolution
- Weekly monitoring of open orders
- Work closely with Senior AR Accountant and Sales Team to ensure payments are received
- Coordinate with warehouse team for proper inventory & logistics control
- Handle customer order enquiries, issues and engage with relevant stakeholder to resolve issue in a timely manner.
- Ensure all documentation and order processes are in line with corporate guidelines and compliance.
Preparation on new customers
- Prepare distributor agreements
- Creation and maintaining new customers forms
- Consolidation of lead generation listing for the team
Reporting
- Comparison of actual sales vs forecast volumes. Checking of sales forecast submitted by sales
Others
- Assist in developing process flows and SOPs
- Perform other duties/projects as assigned.
Qualifications & Requirements
- Minimum Diploma in Business Administration, or equivalent.
- Previous working experiences with regional customers
- Order Fulfilment working experiences preferably in a FMCG environment or Tobacco industry.
- Fluency in Microsoft Excel/Word and Email Outlook.
- Familiar with ERP system e.g. Navision and SAP
- Good communication, organizational and interpersonal skills to coordinate with stakeholders.
- Good analytical and numerical skill
- High emotional quotient and able to work under pressure and perform multiple tasks accurately.
- Good follow up skills.
- Excellent organizational, strategic planning skills, highly responsible and reliable with exceptional attention to details.
- Team player and able to work independently
Outlook
Ability to Multitask
Lead Generation
Forecasting
Strategic Planning
Factory
Dispatching
Consolidation
ERP
FMCG
Sales Operations
Attention to Details
Navision
Customer Satisfaction
Able To Work Independently
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