Supply Chain and Order Fulfilment Officer

2 weeks ago

Singapore KRISSHOP PTE. LTD. Full time

_Order Processing and Fulfilment _

  • Coordinate with internal teams to ensure the efficient fulfilment of all sales orders.
  • Manage daytoday transactional activities related to order processing.
  • Liaise with relevant internal and external parties to address and resolve issues related to order fulfilment.
  • Collaborate with the Customer Service team to tackle complex matters in the order processing workflow.
  • Monitor and maintain the health of inventory in our ecommerce channel.
  • Oversee the processing of cancelled and exchanged orders.
  • Handle exceptions that arise during the order fulfilment process. o Manage customers' return and reverse logistics, ensuring a smooth and efficient process for returning products.

_Last Mile Delivery Management _

  • Coordinate last mile delivery operations, ensuring timely and accurate delivery of orders to customers and internal stakeholders. o Monitor the status of deliveries and address any issues or delays proactively.
  • Implement tracking and reporting systems to provide realtime visibility into last mile delivery performance.
  • Continuously improve last mile delivery processes to enhance customer satisfaction and reduce costs.

_Supply Chain Operations _

  • Manage incoming deliveries to the warehouse and ensure timely receiving and accurate system updates.
  • Handle exception situations or cases pertaining to the inbound process.
  • Oversee outgoing shipments from the warehouse and ensure timely outbound order processing and system updating.
  • Handle exception situations or cases related to the outbound process.
  • Identify process bottlenecks within the supply chain and implement improvements to enhance productivity, quality, and efficiency.
  • Ensure timely and accurate electronic updates of inventory records.
  • Collaborate with service providers to maintain expected service levels in freight management, transport management, and warehouse management.
  • Build and maintain positive relationships with service providers.
  • General Responsibilities:
  • Proactively identify areas for process improvement in both order processing, last mile delivery, and supply chain operations.
  • Collaborate with crossfunctional teams, both internal and external, to streamline processes and enhance overall efficiency.
  • Ensure compliance with company policies and procedures related to order processing and supply chain management.
  • Prepare regular reports on order processing, last mile delivery, and supply chain performance metrics. o Handle any adhoc tasks assigned by the management.

Requirements:

Education:

  • Recent graduate from ITE/Polytechnic with a focus on Business, Supply Chain, or a related discipline.

Experience:

  • Highly preferred: Working experience in a supply chain function (e.g., purchasing, procurement, planning) and/or 3rd party logistics contract logistics function.
  • Bonus: Related experience in Ecommerce for fastmoving consumer goods and strong experience in warehousing operations, inventory management, and Warehouse Management System (WMS).
  • Proficiency in Microsoft Office, particularly Microsoft Excel.

Adaptability:

  • Demonstrated flexibility and resilience in response to constraints, with the ability to respond constructively to new demands and challenges.

Communication:

  • Excellent communication skills and the ability to work effectively with all stakeholders, both internal and external, across the organization.

Detail-Oriented:

  • Strong attention to detail to ensure accuracy in order processing, inventory management, return/reverse logistics, and lastmile delivery.

Analytical Mindset:

  • Analytical mindset with the capability to identify process improvements and implement effective solutions is a plus.

Work Environment:

  • Ability to thrive in a fastpaced and deadlinedriven environment while maintaining a positive and proactive attitude.

Work Schedule:

  • Ability to work on a rotating shift for 5 days per week and overtime (on off days & rest days if required).

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