Assistant Operations Manager, Order Fulfilment
1 month ago
1. Order Fulfilment Management
- Ensure timely Order Fulfilment to ensure customers’ satisfaction and to meet OTIF.
2. Logistics & Warehouse Management
- Ensure the development and execution of efficient logistics, transportation and warehouse services.
- Monitor service providers in adherence of service level, frequency, customer satisfaction and compliance.
- Formulate and keep track of optimising the logistics cost, space utilisation and safe handling of products and delivery. Ensure organization’s operations meet SS620 / GDPMDS standards and requirements
3. Inventory Management
- Achieve high and consistent inventory accuracy
- Achieve optimal level of inventory holding – ageing inventory, missing and expiring
4. People Management & Development
- Promote and support progressive people management frameworks and policies to better attract, retain and develop talent
- Lead performance management and learning & development, adopting and leveraging on Skills Frameworks and other relevant frameworks.
- Recruit, orientate, lead and guide the team, ensuring that the day-to-day duties are carried out according to standards and requirements.
- Engage, mentor and motivate team members to excel and grow them personally and professionally.
- Manage staff issues and appraise their performance
QUALIFICATIONS
- BS/Diploma in Business/Supply Chain related field with minimum 5 years’ experience in a supply chain/operations management field.
- Has experience in leading projects with broad scope, cross functional nature, and an impact within and outside own department is a plus.
- Facilitate in-depth understanding of all aspects of the business and supply chain, Operation and execution to support strategies including total delivered cost, profitability, inventory turns, service levels, technology adaptation.
- Excellent communication skills (with staff, peers, and Upper management) and ability to develop rapport with other functional leaders inside Organisation and Suppliers to influence decision making.
- Good problem solving, analytical and negotiation skills.
- Drives changes, challenges status quo and makes recommendations for improvements to products and processes
- Experience in Shared Service Environment/Organization is a plus.
Tell employers what skills you have
Negotiation
Excellent Communication Skills
Microsoft Office
Warehouse Management
Inventory
Recruiting
Supply Chain
Problem Solving
Service Level
Inventory Management
Sales Order Management
Transportation
Customer Satisfaction
Order Management
Decision Making
Performance Management
People Management
Adaptation
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