Servicenow Specialist

2 weeks ago

Singapore Cognizant Full time

Key Responsibilities:
  • ServiceNow Implementation:
  • Implement scalable solutions aligned with digital transformation goals.
  • Customize and extend the platform for enhanced efficiency, automation, and user experience.
  • Optimize ITSM, ITOM, and CSM modules to meet business needs.
  • Enhance operational visibility, event management, and orchestration for streamlined IT operations.
  • Work on CMDB and AIOps integrations for predictive analytics and incident resolution.
  • Implement CSM solutions for improved customer service experience.
  • Integrate CSM with other modules for unified service approach.

Job Requirements:
  • ServiceNow Certified Implementation Specialist certification is required.
  • Experience in developing and implementing ServiceNow solutions.
  • Proficiency in ServiceNow development and CI/CD practices.

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