Advisory Solution Consultant, Regional Partners

2 weeks ago

Singapore ServiceNow Full time

Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible.

We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.

By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity.

We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible.

We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.


With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

ServiceNow is seeking an Advisory Solution Consultant aligned to support our largest Regional Partners within ASIA.

In this role, you will be expected to provide technology strategy, solution development and on-going communication of the latest ServiceNow solutions/capabilities.

Additionally, you will be responsible for evangelizing ServiceNow mindshare to our partner community to enable them to increase their own consumption, evolve our solutions, sell effectively to their customers, and extend the ServiceNow value proposition.


What you get to do in this role:

  • Lead architecture and design engagements with Partners on how ServiceNow meets the Business/IT needs for their end customer
  • Evangelize our IT, Employee, Customer and Creator Workflow message to our partners while conceptualizing, creating and building joint solutions/offerings to monetize their intellectual property and/or domain expertise
  • Demonstrations of products based upon business initiatives or required outcomes focused upon the value the solution delivers
  • Identifying requirements and delivering Proof of Concept/Proof of Value engagements focused on joint solutions with the Partner
  • Staying current on product developments/releases to provide guidance to Partners
  • Forging trusted advisor relationships at the top levels at the Partner account
  • Providing thought leadership and collaborate with cross functional teams to ensure customer success is achieved
  • Coordinate with partners on sales and delivery enablement around created solutions
  • Participate or lead awareness and enablement activities to spread Partner solutions to our internal sales teams
  • Participate in and deliver Business Reviews with aligned teams
  • Provide mentoring and training to peers and other colleagues within our organization
  • Identifying, leading and contributing to the creation of best practices, white papers, workshops, technology days, "lunch and learns" etc.
  • Provide oversight on, and ensure successful completion of Partner initiatives identified in joint business plans
  • Collaborate, actively share knowledge, and promote best known methods amongst other ServiceNow Solution Consulting team members
  • Travel for Partner, Customer, and Organizational activities

Qualifications

What you need to be successful in this role:

  • 5+ years of pre sales solution consulting experience
  • Undergraduate degree in Commerce, Computer Science, Engineering etc.
  • Working knowledge of modern web technologies and cloud computing
  • Excellent understanding of the architectural principles for cloudbased platforms that include SaaS, PaaS, multitenancy, and automation
  • Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions
  • Strong facilitation skills, to encourage clear articulation of the business issues and effective solution design by the relevant players
  • Passion for and demonstrated success understanding and fulfilling internal or external customer needs; maintains a problemsolver mindset
  • Sharp business judgment, ability to see "big picture" and to prioritize
  • Executive presence, strong verbal and written communication
  • Ability to manage change and ambiguity with an actionorientation/drive must thrive in a dynamic environment
  • Talented at explaining complex topics clearly and concisely, and effective at providing practical guidance
  • Ability to collaborate and interact at multiple levels (Enterprise Architects, Technical Architects, Offering Managers, Directors, VP's, and CXO's)
  • Enterprise Architecture (Strategy, Planning, Standards)
  • Service Management
  • DevOps
  • Security and Operations
  • Human Resources
  • Financial Management

Experience that will help you stand out:

  • Experience with the ServiceNow product suite or competitive product suites highly desirable
  • A current ServiceNow certification (e.g. Certified System Administrator and/or Certified Implementation Specialist)
  • ServiceNow platform development experience
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