ServiceNow Specialist

2 weeks ago

Singapore Cognizant Full time

Key Responsibilities:

  • ServiceNow Implementation:
    • Implement scalable ServiceNow solutions that align with digital transformation goals.
    • Customize and extend the platform to enhance efficiency, automation, and user experience.
    • Optimize ITSM, ITOM, and CSM modules to meet evolving business needs.
  • IT Service Management (ITSM) and IT Operations Management (ITOM):
    • Enhance operational visibility, event management, and orchestration to streamline IT operations.
    • Work on CMDB and AIOps integrations to support predictive analytics and proactive incident resolution.
  • Customer Service Management (CSM):
    • Implement CSM solutions that enhance the customer service experience and enable seamless case management, self-service portals, and knowledge management.
    • Integrate CSM with other ServiceNow modules to create a unified customer service approach.

Job Requirements:

  • ServiceNow Certified Implementation Specialist (CSM, ITSM, ITOM) certification is essential.
  • Proven experience in developing, and implementing ServiceNow solutions on ITSM, ITOM, and CSM modules.
  • Proficiency in ServiceNow development and CI/CD practices.

About Cognizant

Cognizant (Nasdaq:CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at or @cognizant.

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