Client Relationship Manager
2 weeks ago
Singapore
- Contract Type
- Posted
- Industry
- Expiry Date
Its software powers the operations of more than 200 financial institutions in 50 countries, supporting retail banking, corporate banking, cash management, internet banking, automotive finance & other business areas.
Due to growth, they have a newly createdClient Relationship Manager - Bahasa role for the SEA region,
The Role
- Build relationships with key customer's stakeholders based at Singapore and Indonesia.
- Create plans to address clients' business needs.
- Conduct market research and provide recommendations to improve Product / Services' positioning.
- Regular meetings (formal / informal) with customers to ensure they are satisfied.
- Proactively check the client's needs and work closely with them to define the IT roadmap with the help of our consultants.
- Act as a single point of contact for customer to handle the complaints and escalate issues as appropriate.
- Support sales team for upsell or crosssell services and products.
- Collaborate with internal teams, (presales, delivery, support) to address customers' need.
- 10+ years of experience in managing / handling the banking clients in different capacity.
- 56 years' experience in nurturing the relationship with banking clients in SEA.
- Should have strong client management and interaction experience.
- Excellent communication and negotiation skills.
- Ability to work independently.
Carter Murray is part of The Specialist Recruitment Group PTY LTD, which is acting as an Employment Agency in relation to this vacancy.
Consultant:
Pearce Doorley:
Executive Director | Head of APAC:
- Australia, Hong Kong, Singapore
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