Client Relationship Manager, Insurance

3 days ago

Singapore SG SGP CLTRMT Cognizant Full time

Role: Client Relationship Manager, Insurance

Geographic Coverage: Singapore & Malaysia

Location: Singapore

Cognizant is looking for a seasoned sales & account management individual as our Client Relationship Manager (CRM) to manage, retain and develop the accounts / portfolio in Singapore & Malaysia market while continuing to focus on growth.

Summary of Role

As a Client Relationship Manager, you will be key contributors to growing business and managing customers of Cognizant IT and Consulting Business. You will support the Client Partners and act as business owners for assigned accounts, managing the day-to-day activities and P&L of these accounts. You will proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. You will work with delivery teams to maximize renewal business, optimizing the resource mix and navigating scope changes to ensure client expectations are met. You will work towards establishing a positive client experience through delivery excellence. This role is a highly visible role, providing challenging opportunity and will require high amount of commitment, business acumen, leadership qualities and motivated attitude to perform well.

Role Responsibilities

  • Serve as the primary management contact and client liaison and develop 'Trusted Advisor' relationships with CxOs and other key stakeholders
  • Responsible for managing the P&L of portfolio, business planning / budgeting
  • Drive account mining / penetration strategies and actively manage pipeline for growth and development of the account / portfolio
  • Negotiate commercial terms of engagement
  • Manage client expectations, provide updates to the senior management, and participate in steering review meetings
  • Identify strategic initiatives that help clients' business achieve their goals and drive transformational programs
  • Work with the delivery team and third-party vendors to ensure that project risks are minimized and project goals are met
  • Provide thought leadership and innovation in managing strategic customers

Experience & Skills

  • 10+ years of experience in account management, business development activities in IT service industry with focus on managing insurance clients is preferred.
  • Seasoned business development professional with excellent track record in managing, retaining and developing businesses
  • Strong knowledge of Singapore and Malaysia market across business segments, with good exposure to Insurance sector
  • Thorough domain knowledge with awareness / expertise in latest digital innovations in the industry / domain
  • Experience working on onsite / offshore model
  • Experience in large IT project implementations with a good awareness of the tools and technologies used in large scale business
  • Strong connects to the senior business and technology leadership in the Insurance accounts in Singapore and Malaysia
  • Practitioner mindset towards engaging senior level executives in transformation solutions
  • Strategic thinking, confidence and the ability to plan ahead and stay the course
  • Proven track record of improving business performance and winning deals
  • Must be able to navigate a large organization, work in a multi-dimensional matrix and have the power of persuasion through content and confidence
  • Ability to work with multi-cultural and geographically distributed teams. Should be a team person and able to lead different teams to a common goal
  • Strong negotiation, communication and facilitation skills

#LI-WUN

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