Client Relationship Manager, Insurance

4 weeks ago

Singapore Cognizant Technology Solutions Full time

Role: Client Relationship Manager, Insurance

Geographic Coverage: Singapore & Malaysia

Location: Singapore

Cognizant is looking for a dynamic Client Relationship Manager (CRM) to manage, retain and develop the accounts / portfolio in the Insurance Industry while continuing to focus on growth.

Summary of Role

CRMs are key contributors to commercial side of Cognizant IT and Consulting Business. They support the Client Partners and act as business owners for assigned accounts, managing the day-to-day activities and P&L of these accounts. They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. The CRM works with delivery teams to maximize backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience through delivery excellence. This role is a high visibility and challenging opportunity and requires high amount of commitment, business acumen, leadership qualities and motivated attitude to perform well.

Role Responsibilities

The CRM will be accountable for managing, retaining and developing Insurance accounts / portfolio and driving growthServing as the primary management contact and client liaison, develop 'Trusted Advisor' relationships with CxOs and other key stakeholdersManage client expectations, provide updates to the senior management, and participate in steering review meetingsIdentify strategic initiatives that help client's business achieve their goals and drive transformational programsProvide thought leadership / innovation in managing strategic customersStrategize and create a blueprint for increased mindshare and wallet share in respective market segment/portfoliosDrive growth and customer satisfaction in the accounts / portfolioDrive account mining / penetration strategies and actively manage pipeline for growth and development of the account / portfolioNegotiate commercial terms of engagementResponsible for managing the P&L of portfolio, business planning / budgetingWork with the delivery team and third-party vendors to ensure that project risks are minimized and project goals are me

Experience & Skills

10+ years of experience in account management, business development activities in IT service industry with focus on managing insurance clients is preferred. Seasoned business development professional with excellent track record in managing, retaining and developing businessesStrong knowledge of Singapore and Malaysia market across business segments, with good exposure to Insurance sectorThorough domain knowledge with awareness / expertise in latest digital innovations in the industry / domainExperience working on onsite / offshore modelExperience in large IT project implementations with a good awareness of the tools and technologies used in large scale businessStrong connects to the senior business and technology leadership in the Insurance accounts in Singapore and MalaysiaPractitioner mindset towards engaging senior level executives in transformation solutionsStrategic thinking, confidence and the ability to plan ahead and stay the courseProven track record of improving business performance and winning dealsMust be able to navigate a large organization, work in a multi-dimensional matrix and have the power of persuasion through content and confidenceAbility to work with multi-cultural and geographically distributed teams. Should be a team person and able to lead different teams to a common goalStrong negotiation, communication and facilitation skills

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