ProFin Client Relationship Manager, Vice President

2 weeks ago

Singapore LOCKTON COMPANIES (SINGAPORE) PRIVATE LIMITED Full time
Roles & Responsibilities

Job Purpose

  • Broking, placing and account servicing of ProFin accounts.
  • To provide programme design, placement, marketing and consultancy services for Lockton's clients in line with agreed account strategies and in accordance with Lockton operating procedures.
  • Insurance advisory on contractual obligations and risk structure.
  • To develop, manage and improve our relationship and service with clients and contribute towards revenue growth.

Job Description

  • Understand clients business and risk profile, exposures, needs, expectations and to provide appropriate advice/recommendation on insurance coverage, insurance programme structure and retention strategy.
  • To build and maintain ongoing relationships with existing clients includes scheduling and attending meetings and risk survey if any.
  • Assist clients in the event of major claims and ensure overall claims service provided based on Lockton's standards.
  • Implement, monitor and control the renewal procedure.
  • Assist with the resolution of service issues with clients, insurers and global associates.
  • Review with appropriate Associates at the earliest opportunity any case under attack or where perceived vulnerable or where there are concerns about the relationship and implement, monitor and oversee a plan of action.
  • Preparation and issuance of Quotation/Placement Slips, Insurance Summary based on agreed terms and conditions with Insurers.
  • Checking of policy/endorsement/invoice to ensure that it is accurate prior to forwarding to clients.
  • Ensure prompt and accurate invoicing and that clients understand the Lockton cash collection terms, monitor, follow-up and resolve debtor queries in a timely manner to ensure prompt payment of premiums and fees.
  • Keep abreast of insurance market and products/coverage developments and communicate to appropriate Associates/clients.
  • Manage and co-ordinate global insurance programmes and liaison with our producing office, partner network and associates worldwide on prompt and accurate manner.
  • Ensure all activities that are undertaken are compliant with regulation and Lockton's internal standards and procedures.
  • Assist Deputy Head of Department with the development and implementation of internal controls and procedures to assure the performance of Associates within the unit.
  • Manage and maintain market relationships at both operational and strategic level.
  • Identify opportunities for expanded or new business.
  • To identify and cross-sell the inter-department services which Lockton is able to provide.
  • Maintain renewal income to at least budgeted levels and in line with set and agreed personal objectives.
  • Coaching of Associates.

Requirements

Qualification

  • Completed and attained CGI.

Experience

  • Minimum 5 years' experience in insurance broking, insurance company, fund/asset management company or Fintech
  • Preferably has experience in insurance broking for fund/asset management and Fintech sectors.
  • Proficient in MS Office
  • Demonstrated ability to work independently and strong customer relationship skills

Competences

  • Good knowledge of Basic Insurance Concept, insurance requirements and product knowledge.
  • Ability to guide our junior colleagues.
  • Ability to secure most of the new clients cross-sell by other departments and referral from existing clients.
  • Able to share or exchange knowledge with colleagues.
  • Good interpersonal, communication skills
  • Ability to work under pressure and deliver results
  • Possess skills to interact and to build relationship with team, internal and external clients/vendors
  • Able to practise\perform ethically
  • Demonstrates and adopt LCS core values

a) Client Centric

b) Accountability

c) Collaborative

d) Integrity

e) Can do Spirit

f) Resilience

Tell employers what skills you have

Product Knowledge
Account Management
Customer Relationship
Producing
Ability To Work Independently
Good Interpersonal Communication Skills
Treatment
Investment Banking
Private Banking
Invoicing
Internal Controls
Entrepreneurship
Thought Leadership
Account Servicing
Revenue Growth
Presentation Skills
Business Development

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