Restaurant & Bar Manager

2 weeks ago

Singapore Marriott International, Inc Full time

Job Number

Job Category Food and Beverage & Culinary

Location The Westin Singapore, 12 Marina View, Singapore, Singapore, Singapore VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY
The Restaurant and Bar Manager oversees operations of The Westin Singapore's specialty gastro-bar, ensuring sanitation standards are met.

The Restaurant and Bar Manager assists the team during peak meal periods, striving to continually improve guest and employee satisfaction.

The Restaurant and Bar manager will be required to maximize the financial performance in areas of responsibility (Eg:
Managing Buy-out events, securing pre-payment for meals on special events). The Restaurant and Bar Manager determines training needed for the team to accomplish goals, then implements training plan.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR

  • 2year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

  • Supervises and manages employees. Manages all daytoday operations. Understands employee positions well enough to perform duties in employees' absence.
  • Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
  • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Leading Food and Beverage Team

  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Ensures and maintains the productivity level of employees.
  • Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
  • Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, followup and hands on management.
  • Ensures compliance with all applicable local laws and regulations.
  • Ensures compliance with food handling and sanitation standards.
  • Ensures staff understands local, state and Singapore Alcohol Licensing laws.
  • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
  • Establishes guidelines so employees understand expectations and parameters.
  • Monitors alcohol beverage service in compliance with Singapore laws.

Ensuring Exceptional Customer Service

  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Manages daytoday operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
  • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
  • Empowers employees to provide excellent customer service.
  • Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
  • Handles guest problems and complaints.
  • Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
  • Ensures corrective action is taken to continuously improve service results.
  • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
  • Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).

Managing and Conducting Human Resource Activities

  • Provides guidance and direction to subordinates, including setting performance standards, midyear reviews, and monitoring performance.
  • Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches others.
  • Ensures employees are treated fairly and equitably. Strives to improve employee rete

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