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Executive, Guest Service

4 months ago

Singapore ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Full time

Job Title - lyf Guard
You are the main contact for the community, and acts as the face of lyf. You will be a multifaceted Community Manager, who revels in creating an inclusive and collaborative community at lyf.

A day in the life of a lyf Guard can start from checking in a new resident, recommending the best yoga studio in town, replacing a light bulb, and ending with having a cup of coffee together with the lyf residents in the social spaces after work.

You will report to the Senior lyf Guard.

Responsibilities

1) Take Care of All Residents from Pre-arrival to Post-departure

You will:

  • Assist lyf residents with their checkin through the Discover ASR, and mobile access activation
  • Explore the functions of the Discover ASR with residents (Eg; mobile access and message board)
  • Encourage residents to explore and work with the lyf community
  • Handle residents' queries on facilities, services, registration and information about shopping, banking, dining, entertainment and local events
  • Handle complaints from residents and ensure that they are appeased
  • Conduct tours for lyf residents, potential residents and working partners
  • Handle residents' related correspondences

2) Ensure Operational Effectiveness

You will:

  • Monitor room availabilities through the property management system
  • Ensure that procedures follows corporate guidelines
  • Perform bookkeeping activities
  • Conduct regular rounds to ensure cleanliness of property, especially in shared social spaces
  • Perform light housekeeping and engineering responsibilities and work with relevant outsourced contractors for cleaning and maintenance
  • Ensure the property is sufficiently stocked with stationery and marketing collaterals
  • Review activities within the team, improve the departmental processes and enhance efficiency
  • Ensure that all staff receive skills upgrading and training (Eg; Onthejob training for new hires)
  • Ensure all residents' refunds through credit cards are submitted to Finance

3) Create an Inclusive and Collaborative Community

You will:

  • Maintain residents' preference profiles and track their likes and dislikes.
  • Assist the Ambassador of Buzz to:
  • Curate and plan a calendar of events for residents
  • Suggest community initiatives to encourage interaction among the residents
  • Manage inbuilding events for compliance with house rules and intercede or escalate issues as they arise
  • Solve residents' related issues to provide a cohesive community and to manage residents' expectations
  • Engage with residents and provide constructive recommendations to enhance their stay experiences.

Job Requirements

You have:

  • At least 1 year of relevant work experience preferably in the hospitality industry
  • Attained at least a Degree or Diploma in Hospitality, Hotel Management or an equivalent qualification
  • Serviceoriented
  • Creative and able to form a unique vision for our communities and residents
  • Photo and video editing skills
  • Interesting skill and talent (lyf skills) such as, coffee making, bartending, singing or a computer geek
  • Passion in creative and collaborative communities
  • Knowledge of current trends and happenings in the local scene
  • Pick up and use new systems and technology solutions quickly
  • Enjoy learning a variety of tasks, including paperwork
  • Willingness to do shifts (i.e. Morning, Afternoon and Overnight)

Employability Partner:
NTUC's e2i (Employment and Employability Institute)