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Senior Guest Service Executive

2 months ago

Singapore SERENE LAND PTE LTD Full time
Job Title: Senior Guest Service Executive

At SERENE LAND PTE LTD, we are seeking a highly skilled and experienced Senior Guest Service Executive to join our team. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring that our guests have a memorable and enjoyable stay with us.

Key Responsibilities:
  • Provide courteous and efficient service to guests, responding promptly to their requests and inquiries.
  • Work closely with the Assistant Manager to ensure seamless guest service and resolve any issues that may arise.
  • Handle cashiering functions and maintain accurate records of guest transactions.
  • Maintain good guest relations and project a courteous and hospitable attitude at all times.
  • Be familiar with all room types and rates, as well as their availability status, and upsell whenever possible.
  • Take ownership of problems and promptly handle guest complaints according to established procedures.
  • Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
  • Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request.
Requirements:
  • Minimum Diploma in Hospitality
  • Able to perform rotating shifts
  • Positive attitude and outgoing personality and good public relations skills
  • Previous experience in hospitality and Opera knowledge will be advantageous

We are looking for a highly motivated and experienced individual who is passionate about delivering exceptional guest service. If you have a positive attitude, excellent communication skills, and a strong work ethic, we encourage you to apply for this exciting opportunity.