Regional Client Solutions Manager

2 weeks ago

Singapore TikTok Full time
Responsibilities

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa.

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform.

We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes.

Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility.

Join us and make impact happen with a career at TikTok.


Client Solutions Team at TikTok helps nurture accounts through high touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives.

Cross functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market level insights.

Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.


Responsibilities:

Account Management

  • Manage and grow postsale client relationships with key agencies in the SEA market
  • Manage trusted relationships and give TikTok products' training to key agency stakeholders
  • Provide bestinclass service to our Agency partners and all internal teams supporting them.
  • Support and work with the sales team on presale pitch strategies
  • Conduct regular business reviews and take a consultative, longterm approach to build productive relationships with clients, in collaboration with the sales team
Drive Sustenance

  • Partner with internal stakeholders to Build & Deliver 'Agency Success Programs'
  • Synchronize client's agency plans with internal crossfunctional teams' data to develop campaign, media plan, optimization, best practices aligned with agencies and client business goals
  • Establish the strengths of TikTok's product in the eyes of Agency Partners.
  • Serve as an external product consultant educating our partners on product solutions, implementing best practices, and ultimately drive deeper product adoption.
  • Develop and manage scaled education initiatives, set product adoption KPIs and track progress against it
  • Maintain uptodate knowledge of TikTok's solutions
  • Proactively lead product update discussions, educate brands and agencies on TikTok's new and existing products, and advise on best practices to drive optimal performance and groundbreaking campaigns
Campaign Management

  • Provide consultation and analysis to help agencies improve campaign performance and brand result plus maximize opportunities from their client's advertising
  • Kickoff campaigns with clients and manage all timelines, assets and opportunities for optimization
  • Monitor and analyze ad campaigns and proactively take initiative to improve results
  • Coordinate and collaborate with ad ops, product and R&D teams, etc. internally to ensure a smooth and successful campaign execution
  • Investigate and work directly with product and engineering teams to help them troubleshoot client issues during a campaign
  • Analyze campaign performance data to offer clients datadriven business insights and simultaneously use those insights to improve our advertising offerings
  • Share marketplace feedback and guide our advertising and product strategy
  • Collaborate with internal stakeholders to develop best in class playbooks, strategies, processes

Qualifications:

Minimum Qualifications

  • At least 35 years of experience in account management / client services roles with a demonstrated knowledge of digital media platforms, advertising KPIs, and crossvertical knowledge.
  • Experience managing branding and performance advertisers with complex and scaling challenges.
  • Working knowledge of

Microsoft Office:
PowerPoint, Excel, and Word

  • Exceptional verbal and written communication skills and ability to effectively translate technical language to nontechnical stakeholders
  • Excellent active listening skills and proactive about collaboration
  • Creative and strong problemsolving skills
  • Ability to analyze data and identify insight with impeccable attention to detail
  • Highly organized selfstarter, motivated to learn and proactive in taking up complex projects that help drive product understanding and client growth strategy.
  • Have used TikTok and possess a basic understanding of TikTok ad solutions.
  • Ability to travel as required
  • Business proficiency in English
Preferred Qualifications

  • Experience working with or for leading regional media agencies focused on branding and/or performance (biddable) campaigns on leading social a

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