Guest Service cum Reservation Executive

2 weeks ago


Singapore HASSELHOFF OP PTE. LTD. Full time
Company Overview

Hasselhoff Op Pte Ltd is the proprietress of Travelodge Harbourfront Hotel's crew in Singapore.

Travelodge Hotels Asia (TLA) operates under the globally-recognized Travelodge brand and is accountable for establishing hotels in Asia. As a subsidiary of the SGX-listed ICP Ltd., TLA is centered in Singapore.

TLA's mission is to facilitate travel for all, focusing on managing mid-scale hotels in prominent cities across Asia. With a portfolio of 14 hotels in 10 cities within a short span, TLA is among the swiftly expanding hotel chains in the region.

The company is currently present in cities like Bangkok, Batam, Hong Kong, Ipoh, Kuala Lumpur, Osaka, Pattaya, Penang, Singapore, and Seoul, with plans to reach 50 hotels by 2025. Joining TLA means being part of a dynamic team passionate about the travel and hospitality realm.

Job Overview

The Guest Service cum Reservation Executive plays a crucial role in managing reservations and daily hotel operations at the Travelodge Harbourfront Hotel.

Responsibilities (Guest Services):

  • Handle all guest inquiries via phone, email, internet, and in person
  • Collaborate with the Sales team to optimize revenue and identify upselling opportunities
  • Address cancellations, guest feedback, and service improvement initiatives
  • Ensure timely communication of guest requests to relevant departments
  • Coordinate with all hotel units to deliver top-notch customer service
  • Manage guest check-ins, check-outs, and loyalty program entries
  • Compile daily reports and maintain accurate records
  • Complete cashier reports and other assigned tasks

Responsibilities (Reservation):

  • Respond promptly and professionally to all reservation and group inquiries
  • Coordinate guest requests with various hotel departments
  • Update reservation data accurately in the property management system
  • Ensure booking information is correct and complete
  • Handle prepayments and understand reservation terms
  • Manage wake-up call requests and other duties as needed
Qualifications & Requirements

Qualifications:

  • Diploma in hospitality, tourism management, or related field

Experience:

Minimum 1 year experience in a similar role

Personal qualities & attributes:

Flexible to work rotating shifts, weekends, and holidaysExcellent communication and customer service skillsDetail-oriented with a proactive approach to problem-solvingStrong attention to detail and organizational skillsAbility to inspire and collaborate with team membersResponsible, mature, and takes initiativeLocation: 50 Telok Blangah Road, SingaporeSkills You Bring to the Table

Customer Service Skills, Microsoft Excel, Administration, Online Travel, Opera, Attention to Details, Tourism Management, Team Player, Hotel Management, Able to Work Independently, Hospitality



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