Client Services Team Manager

2 weeks ago


Singapur, Singapore IQ-EQ Full time

Job Description

Objective:

To deliver high-quality services to Real Estate (RE) Fund clients, managing expectations and ensuring all deliverables are met promptly and effectively on a daily basis.

This role involves reviewing Financial Statements, disclosures, and additional client requirements related to fund administration services for RE clients.

You will be leading a specialized RE team, focusing on enhancing departmental processes and efficiencies.

Act as a subject matter expert in RE Fund accounting and administration.

Main Responsibilities:

  • Oversee multiple fund relationships, ensuring top-notch service delivery to a client portfolio
  • Supervise client service teams to guarantee timely deliverables
  • Develop an in-depth understanding of designated clients' details and technical agreements
  • Mitigate risks by enforcing procedures and checklists among team members

Tasks / Duties:

Client Service

  • Deliver services to RE clients promptly to maintain satisfaction
  • Review designated client work and assist other teams when necessary
  • Discuss team's performance with clients based on agreed SLA's
  • Establish and maintain strong client relationships
  • Support new business onboarding

Workflow Management

  • Ensure timely and quality preparation of client deliverables
  • Collaborate with back office team to optimize resources
  • Provide feedback and support to back office team
  • Plan workloads and utilize support resources efficiently
  • Identify opportunities for process improvement

IQ-EQ Fee Handling

  • Complete time sheets accurately and in a timely manner
  • Bill clients promptly and follow up on outstanding payments

Risk Management

  • Ensure compliance with procedures to minimize errors
  • Report any issues to compliance officer promptly
  • Address errors promptly upon identification

Other

  • Handle additional tasks as requested by the firm


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