Team Manager, Client Care Centre
3 months ago
Responsibilities
Business Accountability
Responsible for driving the team to exceed commercial and client experience targets every month and deliver luxury client experiences that drive lifetime value and loyalty Communicate the key business goals to the team in a simple, clear, and motivating way. Goals include sales targets, and client experience goals (service levels, NPS and mystery shopping) Track progress of the team towards yearly goals and identify with gaps, opportunities, and success stories to drive behaviors and actions that will get the team to exceed sales and customer satisfaction targets. Understand and analyze the business and client context, looking at internal and external trends and ecosystem. Define and implement process and action plans to feed and develop the customer/prospect database, and to improve data quality through different channels. Coaching the team of client advisors to develop and build meaningful and lasting relationships with top digital clients remotely as well as in person. Develop and manage strategy for driving experiences for digital clients with an emphasis on personalization. Demonstrate business and team leadership in the day-to-day business decisions & activities, play an active role in supporting and helping the team manage client activities and relationship role modeling winning behaviors.People Management
Hire and retain the best talents to ensure a winning team and create best in class luxury client experiences. Network and recruit to build a pipeline of diverse, highly skilled talent. Continuously train, coach behaviors, and provide feedback to their team to drive performance excellence and elevate client experiences and client relationships across all client touchpoints. The team lead will listen & assess Client Advisors with high frequency and provide live coaching in the client experiences and behaviors leveraging the performance excellence toolkit and in close partnership with the learning team / coach. Continuously communicate 360 brand and business strategies and context to the team and gather inputs from the team on client trends and topics. Lead regular cadence of team huddles. Manage performance issues and capability gaps proactively and timely.Client Experience
The team lead is responsible for ensuring their team delivers at all times best-in-class luxury client experiences that drive loyalty and long-term lifetime value. Continuously elevate the level of client experience delivered by the team through continuous coaching of behaviors. Closely monitor the quality of the client experiences through the internal assessment and external client surveys as well as keeping an eye on competition and market best practices. Address key gaps with specific action plans, partnering closely with the learning team.Execution Excellence and Team Effectiveness
Ensure consistency with established operational procedures. Identify and execute efficiencies and best practices. Drive client targeting initiatives by helping to identify new business opportunities with existing and prospective clients. Monitor productivity and schedules of team members and provide inputs / partner with resource planning and manager to optimize team resource allocation as needed to support client demand and sales. Ensure compliance with all internal control procedures.Qualifications
Dynamic, attentive, and inspiring leader who builds relationships with internal and external clients. Experience in sales generation and managing the achievement of sales results of a team. Non-traditional hours, including days, nights, weekends and holidays. Proven ability to develop new high value clients and maintain existing client relationships. Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system. Previous experience in a luxury retail environment. Previous supervisory/management experience.-
Care Facilitator for after school centre
4 months ago
Singapur, Singapore Rainbow Centre Full timeCategories: Student Care/Enrichment Are you keen to contribute to quality care, learning opportunities and meaningful engagement for students with disabilities? As a Care Facilitator with Rainbow Centre, you will support students’ life skills development and enhance their accessibility to community resources. Our out-of-school-hours student...
-
Care Staff
4 months ago
Singapur, Singapore Care Corner Seniors Services Ltd Full timeJob DescriptionConduct daily vital signs, and monitoring the health of clients.Administer medications, after being trained.Act on clients' irregular conditions / changes in behaviours, report to manager and caregiver if necessary, record in communication notes, submit incident report where needed.Respond to emergency and accidents. Use of PPE if...
-
Care Facilitator for After School Centre
2 weeks ago
Singapur, Singapore Rainbow Centre Full timeAbout the RoleWe are seeking a dedicated and compassionate Care Facilitator to join our team at Rainbow Centre. As a Care Facilitator, you will play a vital role in supporting students with disabilities in our out-of-school-hours student care service.Key ResponsibilitiesDevelop and implement Individual Care Plans in collaboration with students, parents, and...
-
Care Facilitator for After School Centre
1 week ago
Singapur, Singapore Rainbow Centre Full timeAbout the RoleWe are seeking a passionate and dedicated Care Facilitator to join our team at Rainbow Centre. As a Care Facilitator, you will play a vital role in supporting students with disabilities in our out-of-school-hours student care service.Key ResponsibilitiesDevelop and implement Individual Care Plans in collaboration with students, parents, and...
-
Singapur, Singapore Care Corner Singapore Ltd Full timeJob Title: Counsellor (Care Corner Counselling Centre)Job Summary:We are seeking a skilled Counsellor to join our team at Care Corner Counselling Centre. As a Counsellor, you will provide dyadic counselling support services for individuals, couples, and families in low to moderate complexity cases.Key Responsibilities:Provide dyadic counselling support...
-
Singapur, Singapore Care Corner Singapore Ltd Full timeJob SummaryCare Corner Singapore Ltd is seeking a skilled Counsellor to join our team at the Care Corner Counselling Centre. As a Counsellor, you will be responsible for providing dyadic counselling support services to individuals, couples, and families in low to moderate complexity cases.Key ResponsibilitiesProvide dyadic counselling support services for...
-
Senior Care Coordinator
2 weeks ago
Singapur, Singapore Care Corner Seniors Services Ltd Full timeJob Title: Associate/Executive (Programme), Active Ageing CentreAbout the Role:We are seeking a highly motivated and experienced individual to join our team as an Associate/Executive (Programme), Active Ageing Centre. The successful candidate will be responsible for providing exceptional care and support to our elderly clients, while also contributing to the...
-
Care Facilitator
1 week ago
Singapur, Singapore Rainbow Centre Full timeJob Title: Relief Care FacilitatorAbout the Role:We are seeking a Relief Care Facilitator to join our team at Rainbow Centre. As a Relief Care Facilitator, you will play a vital role in supporting students with disabilities in our out-of-school-hours student care service.Key Responsibilities:Develop and implement individual care plans for students,...
-
Care Staff
3 weeks ago
Singapur, Singapore Care Corner Seniors Services Ltd Full timeJob DescriptionAbout the RoleCare Corner Seniors Services Ltd is seeking a dedicated and compassionate Care Staff to join our team. As a Care Staff, you will play a vital role in providing high-quality care and support to our elderly clients.Key ResponsibilitiesConduct daily vital signs and monitoring of clients' health, ensuring their well-being and...
-
Care Coordinator
21 hours ago
Singapur, Singapore ABER CARE PTE. LTD. Full timeJob Title: Senior Care CentreWe are seeking a highly skilled and compassionate Senior Care Centre professional to join our team at Abercare.sg.Roles and Responsibilities:Develop personalized care plans for residents, taking into account their unique needs and preferences.Implement and monitor the care plan, ensuring the highest level of care and support for...
-
Centre Manager
21 hours ago
Singapur, Singapore ALLIED SEARCH PTE. LTD. Full timeCentre Supervisor Job DescriptionWe are seeking a highly skilled and experienced Centre Supervisor to join our team at Allied Search PTE. LTD.Key Responsibilities:Evaluate client needs and develop effective care plans.Coordinate multidisciplinary meetings to discuss client progress and outcomes.Ensure smooth daily routines, including meals, activities, and...
-
Centre Manager
4 months ago
Singapur, Singapore NTUC Health Full timeJob Description You are responsible for managing and supervising a team of support staff to ensure the smooth operations of the Day Care Centre. Duties include staff management, Client's enquires, feedbacks and complaints and client's behavior management. A. Manage daily centre operations Ensure the smooth management of centre operations e.g....
-
Centre Manager
3 weeks ago
Singapur, Singapore NTUC Health Full timeJob SummaryWe are seeking a highly skilled and experienced Centre Manager to join our team at NTUC Health. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our Day Care Centre, ensuring the smooth delivery of our programmes and services.Key ResponsibilitiesCentre OperationsManage daily centre...
-
Relief Care Facilitator
4 months ago
Singapur, Singapore Rainbow Centre Full timeCategories: Student Care/Enrichment Are you keen to contribute to quality care, learning opportunities and meaningful engagement for students with disabilities? As a Care Facilitator with Rainbow Centre, you will support students’ life skills development and enhance their accessibility to community resources. Our out-of-school-hours student...
-
Centre Operations Manager
2 weeks ago
Singapur, Singapore NTUC Health Full timeJob Title: Centre Operations ManagerNTUC Health is seeking a highly skilled Centre Operations Manager to join our team. As a key member of our Senior Day Care Centre, you will play a vital role in ensuring the smooth operation of our centre.Key Responsibilities:Assist the Centre Manager in overseeing daily centre operations, including scheduling,...
-
Singapur, Singapore Care Corner Singapore Ltd Full timeJob DescriptionJob PurposeConduct dyadic counselling support for individuals, couples & families (at low to moderate level of complexity), utilising person-centred, systemic, emotional focused therapy and other suitable modalities supported by the organization. Participate by sharing in training & outreach events.Job Responsibilities Provide dyadic...
-
Centre Operations Manager
3 weeks ago
Singapur, Singapore NTUC Health Full timeJob SummaryWe are seeking a highly skilled and experienced Centre Operations Manager to join our team at NTUC Health. As a Centre Operations Manager, you will play a critical role in ensuring the smooth operation of our Senior Day Care Centre.Key ResponsibilitiesAssist the Centre Manager in overseeing daily centre operations, including scheduling,...
-
Student Care Support Specialist
3 weeks ago
Singapur, Singapore Rainbow Centre Full timeExciting Opportunity at Rainbow CentreCategories: Student Care/EnrichmentAre you dedicated to enhancing the lives of students with special needs? Rainbow Centre is seeking Care Facilitators to assist in fostering student growth within a supportive and caring atmosphere.Key Responsibilities:Collaborate with colleagues to create tailored Individual Care Plans...
-
Student Care Centre Supervisor
21 hours ago
Singapur, Singapore CLOUD RECRUITMENT PTE. LTD. Full timeJob Title: Student Care Centre SupervisorWe are seeking a highly motivated and experienced individual to join our team as a Student Care Centre Supervisor. As a key member of our team, you will be responsible for overseeing the daily operations of our centre, ensuring the well-being and education of our students.Key Responsibilities:Manage Centre Operations:...
-
Occupational Therapist | Senior Care Centre
24 hours ago
Singapur, Singapore ABER CARE PTE. LTD. Full timeRoles & ResponsibilitiesJob Description: Conduct assessments for patient's pre-admission Conduct periodic reviews with suitable therapy treatments for Holistic Individual Care Plan Execute group therapy programme and activities for patients Participate in multidisciplinary case discussions Plan and execute group therapy programme and activities for...
