Managed Services Client Delivery Specialist

2 weeks ago

Singapur, Singapore NTT DATA Full time

Job Description

Want to be a part of our team?

The role of Managed Services Client Delivery Specialist is a seasoned role, responsible for overseeing the end-to-end delivery of Voice & Collaboration managed services contract to a global client headquartered in Singapore.

This role supports the business and protects the company’s reputation by taking responsibility for contract management. This role works closely with cross functional teams to ensure client expectations are met and exceeded and takes responsibility for service delivery, and contract profitability for their assigned client contracts.

These clients require service delivery that are often complex by nature and are typically across multiple sites and/or service offerings. This role does involve being present at the clients Singapore office on a regular basis.

This role involves proactive client communication, project management, technical oversight, and problem-solving.

Working at NTT

Key Roles and Responsibilities:

Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs)Acts as the primary point of contact for client inquiries, escalations, and feedbackUnderstands client business needs and objectives to tailor required services accordinglyEnsures the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standardsCollaborates with technical teams to resolve client issues and incidents promptlyMonitors and assesses client satisfaction regularly through feedback mechanismsTakes proactive measures to address client concerns and continuously improve service qualityDevelops account plans and strategies to enhance client engagement and retentionIdentifies opportunities for upselling or cross-selling additional servicesManages the implementation of new services, upgrades, and projects for clientsCoordinates project timelines, resources, and deliverables to ensure successful outcomesEnsures that service delivery aligns with contractual agreements and compliance requirementsConsults with legal team to ensure that all contract escalations are addressed with contract governanceMonitors and reports on contract performanceMay oversee financial aspects of client accounts, including budgeting and forecastingMay manage billing and invoicing processesCollaborates with technical teams to ensure that client environments are stable, secure, and up-to-dateStays informed about industry trends and emerging technologies to provide informed recommendations to clientsIdentifies and mitigates risks associated with service delivery and client relationshipsDevelops contingency plans for potential disruptionsMaintains accurate records, client documentation, and incident reportsProvides regular reports on service performance and client satisfaction to internal and external stakeholdersWilling to join the Global Major Incident Management rota


Knowledge, Skills and Attributes:

Good knowledge of telecoms, collaboration and meeting room platforms like Microsoft Teams.Seasoned, experienced professional; has complete knowledge and understanding of area of specialisationUses evaluation, judgment, and interpretation to select right course of actionPassionate about service delivery with a strong ability to manage a coordinated delivery of serviceHighly analytical mindset, strong initiative, self-driven with a commitment to succeedStrong understanding of managed services, including infrastructure, cloud, security, and supportStrong proficiency in project managementExcellent communication, negotiation, and problem-solving skillsExcellent client centricity, proven ability to manage client relationships and drive client satisfactionBusiness acumen, as well as financial acumen for budgeting, forecasting, and billingFamiliarity with ITIL or other IT service management frameworks.Ability to work under pressure and has exceptional organisational skills and attention to detailAbility to work collaboratively with cross-functional teamsAdaptability and a customer-focused mindset


Academic Qualifications and Certifications:

Bachelor's degree or equivalent qualification in Information Technology or Business or related (or equivalent work experience)ITIL certificationProject management certification (e.g., PMP) is preferred


Required Experience:

Seasoned demonstrated experience in a managed services and/or support services environmentSeasoned demonstrated experience in managed services - service delivery and client managementSeasoned demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standardsSeasoned demonstrated experience in service delivery alignment with contractual agreements and compliance requirementsSeasoned demonstrated experience in monitoring contract performanceSeasoned demonstrated experience in managing service delivery projects for clientsSeasoned demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanismsSeasoned demonstrated experience in proactive measures to address client concerns and continuously improve service quality

Skills Summary

Account Management, Contract Performance Management, Customer Centric Solutions, Financial Acumen, Project Management, Service Delivery, Service Level Agreement (SLA)

Workplace type:

On-site Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Apply from local Career site Apply from local Career site Back to search results

  • Managed Services Client Delivery Specialist

    2 weeks ago

    Singapur, Singapore NTT Full time

    JOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...

  • Managed Services Client Delivery Specialist

    1 month ago

    Singapur, Singapore NTT Full time

    JOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help...

  • Client Delivery Manager

    1 month ago

    Singapur, Singapore JLL Full time

    We are currently seeking a  Client   Delivery Manager  specializing in  technology delivery to join our JLL Technologies  Client Delivery  team. The primary purpose of the role is to lead the deployment of winning solutions for prospective clients including managing effective communication between multiple teams including engineering, product and...

  • IT Service Delivery Specialist

    3 weeks ago

    Singapur, Singapore Copeland Full time

    Job Summary: If you are an IT Professional, Emerson has an excellent role for you! We are looking for an IT Service Delivery Specialist role who will be under IT Infrastructure team and act as a local point for all IT issues (Infrastructure and Application) at your site and ensure engagement with the appropriate IT Group (Infrastructure, European...

  • Head of Client Service Delivery

    2 weeks ago

    Singapur, Singapore StarHub Full time

    Job Description Responsibilities • Lead and manage a team of IT professionals, including engineers, support analysts, and client support representatives. • Control department P&L and budget • Establish and maintain robust service delivery and operation processes that are efficient, scalable, and aligned with industry, ITIL/ITSM best practices....

  • Demand Generation Specialist

    1 month ago

    Singapur, Singapore a Snaphunt Client Full time

    Our client is a Singapore-based cyber insurtech company enabling insurers and enterprises to make better risk decisions that result in increased profitability, enhanced efficiency, and lowered risk undertakings.The RoleAs a Demand Generation Specialist, you will play a crucial role in driving awareness, interest, and ultimately, demand for our cyber...

  • Head of Client Service Delivery

    1 month ago

    Singapur, Singapore StarHub Full time

    Job Description Responsibilities • Lead and manage a team of IT professionals, including engineers, support analysts, and client support representatives. • Control department P&L and budget • Establish and maintain robust service delivery and operation processes that are efficient, scalable, and aligned with industry, ITIL/ITSM best...

  • Service Delivery Technology Specialist

    4 days ago

    Singapur, Singapore Iron Mountain Full time

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable...

  • Client Delivery Executive

    2 weeks ago

    Singapur, Singapore Unisys Full time

    What success looks like in this role: Who We Are: Unisys is a place where innovation thrives. We provide exceptional client service and secure cloud solutions, empowering businesses to be more efficient and safeguard their vital information. Our work goes beyond technology consulting; we're innovators at heart, constantly seeking to deliver...

  • Client Services Partner

    2 weeks ago

    Singapur, Singapore IFS Full time

    Job Description The Client Services Partner is a leader in our services organization and a key partner to our Sales Executives. Through a mixture of domain expertise, industry experience and the ability to mobilize, motivate and inspire multi-disciplinary teams, the CSP creates a services strategy for our customers and ensures that we engage for the...

  • Client Services Partner

    4 weeks ago

    Singapur, Singapore IFS Full time

    Job Description The Client Services Partner is a leader in our services organization and a key partner to our Sales Executives. Through a mixture of domain expertise, industry experience and the ability to mobilize, motivate and inspire multi-disciplinary teams, the CSP creates a services strategy for our customers and ensures that we engage for the...

  • Client Success Specialist

    2 weeks ago

    Singapur, Singapore Flywire Full time

    Job DescriptionThe Opportunity:We, at Flywire, are looking for a forward-thinking, motivated, and hardworking Client Success Specialist to help with the delivery and execution of our solution to our new and existing travel clients in the APAC region with a special focus on our clients in Indonesia. This individual should be a phenomenal teammate, fluent in...

  • Client Service Specialist #HMST

    5 days ago

    Singapur, Singapore Recruit Express Pte Ltd Full time

    Changi NorthClient Service Specialist (perm)$3600Responsibilities•Develop and foster strong relationship with key account.•Serve as the key liaison person between client and internal departments on request and issue resolution.•Take ownership of key account’s new program implementation. Engage in initiative and project discussion. Lead and monitor...

  • Technical Delivery Manager

    2 weeks ago

    Singapur, Singapore ALEPH PTE. LTD. Full time

    Roles & ResponsibilitiesAt Aleph, we design human experiences by asking the right questions. Here, you'd find a curious breed of creative engineers spread across the globe, specializing in craft, strategy, and technology. With a keen ear to the ground, we turn big dreams into user-first digital solutions by design. Through rigorous prototyping, close...

  • Technical Delivery Manager

    1 month ago

    Singapur, Singapore ALEPH PTE. LTD. Full time

    Roles & ResponsibilitiesAt Aleph, we design human experiences by asking the right questions. Here, you’d find a curious breed of creative engineers spread across the globe, specializing in craft, strategy, and technology. With a keen ear to the ground, we turn big dreams into user-first digital solutions by design. Through rigorous prototyping, close...

  • Senior Service Delivery Manager

    2 weeks ago

    Singapur, Singapore Singtel Full time

    At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that...

  • Client Delivery Lead, MET

    4 weeks ago

    Singapur, Singapore Singtel Full time

    NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse...

  • Client Services

    2 weeks ago

    Singapur, Singapore KLEOS RECRUITMENT PTE. LTD. Full time

    Roles & ResponsibilitiesGlobal Securities firm is looking to hire within their Client Services function as they continue to grow out their presence in APAC. They are one of the largest players globally and has a great reputation in the trading market. You will be working alongside with a capable team based in Singapore and will be working with top tier...

  • Senior Client Manager

    2 weeks ago

    Singapur, Singapore NTT DATA Full time

    Job Description Want to be a part of our team?Responsible for selling the company’s products or services to and maintaining relationships with existing accountsWorking at NTTA Client Manager is a quota-bearing sales persona and the primary purpose of the role is to take full ownership of named client accounts, retain these clients and find new business....

  • Client Delivery Lead, MET

    2 weeks ago

    Singapur, Singapore NCS Group Full time

    NCS is a top technology services company in the Asia Pacific region, operating in over 20 cities, offering consulting, digital services, and technology solutions.We focus on using technology to achieve remarkable outcomes, creating long-term value and impact for our communities, partners, and team. Our team of 12 experts has successfully completed major...