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Client Delivery Executive
4 months ago
What success looks like in this role:
Who We Are:
Unisys is a place where innovation thrives. We provide exceptional client service and secure cloud solutions, empowering businesses to be more efficient and safeguard their vital information. Our work goes beyond technology consulting; we're innovators at heart, constantly seeking to deliver simplicity and efficiency.
Exciting Opportunity: Client Delivery Executive
Our Singapore office is looking for a dynamic and enthusiastic Client Delivery Executive to join our team of experts. If you're ready to make a significant impact for our industry-leading clients, we want to hear from you.
Our Vision and Values:
At Unisys, our vision is to enhance lives through secure and reliable advanced technology. Our core principles drive us to act with integrity, deliver outstanding results for clients, and foster a culture of collaboration and innovation. We are committed to continuous improvement and operational excellence, guided by our winning culture methodology which emphasizes agility, accountability, and client-centricity.
Key Responsibilities:
Lead the delivery of services for a key global account in the region. Plan, implement, and execute contracted services, ensuring they meet SLA, cost, governance, performance, and quality standards. Build and manage a skilled team to meet schedules and resolve technical/operational issues. Maintain clear communication channels with clients and internal teams. Develop and manage budgets, schedules, and performance standards to optimize service delivery. Monitor and report on account financial health, addressing any issues. Handle contract scope, variations, and operational reviews. Act as the escalation point for unresolved client issues. Participate in compliance audits, business continuity planning, and client satisfaction programs. Identify growth opportunities and assist account management in offering new services. Drive continuous improvements and present innovations to clients regularly.#LI-AP1
You will be successful in this role if you have:
What We're Looking For:
Experience and understanding of the support of an IT outsourced environment, including service desk, field services, network operations, infrastructure and data center environments. Strong knowledge of business, market trends, sales strategies, account management, service delivery, and financial analysis. Proven track record in communication, service delivery, and relationship management. Bachelor's degree in IT, Business Administration, or relevant experience. 8+ years of professional experience, with 3+ years in service delivery management within an IT outsourced environment. Familiarity with major Unisys service offerings and evolving technologies.How We Care:
Diversity, Equity, and Inclusion:
Unlocking untapped potential in every person is vital for innovation. Our approach is simple: foster an inclusive environment that welcomes and values everyone.
Environmental, Social, and Governance (ESG):
Prioritizing the well-being of our planet and society is integral to our mission. We strive to leave things better than we found them through secure and sustainable practices.
Corporate Social Responsibility:
We are passionately committed to corporate social responsibility, emphasizing ethical practices, community engagement, philanthropy, and leveraging technology for a safer and more secure world.
Winning Culture Operating Methodology:
The core of Unisys' winning culture lies in four key behaviours: exploration, experimentation, agility, and ownership. These behaviours reflect a proactive and adaptable mindset, enabling us to respond effectively to market changes and meet client needs.
Join Us:
If you're an exceptional thinker and doer who loves crafting solutions that enable clients to achieve their goals, we'd love to have a chat.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
