Client Services Manager

4 days ago

Singapur, Singapore Aon Full time

Assistant Client Services Manager, Employee Benefits

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Support Client Services Director in driving and delivery of client service strategy (include and not limited to leading renewal meetings, preparing and peer reviewing of reports and communication collaterals, conduct employees’ communication sessions/presentations) To develop and hold client relationships and deliver service within agreed scope of work Act as escalation point for all clients New Business (revenue below S$50,000) - to lead and drive plan design & program implementation with the BD team upon receipt of LOA Execute strategies to drive client profitability and cost efficiency, such as identification of opportunities to reduce time cost Ensure strong collaboration with Client Relations Team and the rest of the functional (eg. Broking, Claims, Flex, Admin) teams in delivering distinctive client value Ensure prompt payment by clients and credit control position of Team is within acceptable range

Skills and experience that will lead to success

Diploma in any relevant discipline Minimum regulatory requirements (BCP, PGI. CommGI, HI, M5, M9) for registration as Broking and FA rep with MAS Minimum 3 - 5 years of experience as a consultant or account manager in the Health & Benefits Industry, working with multinational clients across sector Client management experience, analytical, critical thinking, problem solving skills required Ability to handle and influence key stakeholders internally and externally Self-disciplined and organised Inter-personal skill and focus on service excellence Proficient in Microsoft Office applications including Word, Excel, PowerPoint

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

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