Vip Desktop Engineer

2 weeks ago


Singapore Opus IT Services Pte Ltd Full time

The VIP/Desktop Support Engineer responsibilities include:

  • To provide VIP support with track record of VIP support minimum more than 3 years of support experience
  • As a single point of contact for incident resolution, coordinating with other resolver group to ensure the reported incident are resolved/escalating as required
  • Performed Desktop Support services to users
  • This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
  • Performs remote troubleshooting and resolution to address various endpoint related issues
  • Perform technical escalation to onsite team if unable to resolve remotely
  • Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
  • Updates Incident records
  • Creates and updates work instructions (where necessary)
  • Document standards and procedures (where necessary)

Skill Description:

  • Desirable : 3 years of Windows 10 and Microsoft Outlook Client
  • Clear Spoken & Written English.
  • 3 year experience providing desktop support
  • Demonstrate knowledge in the support of workstations, and related components
  • Experience with desktop operating systems, including Microsoft Windows 10
  • Good verbal and written communication skills
  • Ability to prioritize effectively and work with a sense of urgency
  • Effectively communicates with teammates and managers

Job Types:
Full-time, Permanent, Contract

Salary:
Up to $3,500.00 per month

Benefits:

  • Cell phone reimbursement
  • Dental insurance
  • Health insurance
  • Professional development
  • Promotion to permanent employee

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Yearly bonus

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