Desktop Engineer

2 weeks ago


Singapore EXASOFT PTE. LTD. Full time

Responsibilities:

  • Setup and maintenance of desktops, laptops, audiovisual devices, infra devices, printers, peripherals, and mobile devices.
  • Windows and Apple platforms.
  • Escalate and work with third level support/ third party vendor on resolution of problem when necessary.
  • Maintain Data Center environmental and monitoring equipment.
  • Support for a wide range of IT equipment, software, and conference room systems. (VIP Meetings)
  • Video conferencing, and other issues that are related to their business.
  • Provide remote support including nonlocal venues as required.
  • Maintain hardware inventory at assigned locations including performance stock check.
  • Provision new users with hardware, software, and account setup
  • Provide both remote and onsite support for multiple locations.
  • Troubleshoot and resolve a variety of technical problems.
  • Respond quickly to cyber, malware alerts and location outages.
  • Assist with network connectivity issues.
  • Provide great communication and customer service to company employees,
  • Work on assigned tasks and projects, including hardware and software rollouts.
  • Work with hardware/software vendors when required.
  • Give training when needed to help facilitate users requests and in the implementation of company projects.
  • Provides VPN support including enduser setup and problem.
  • Ensure proper ticket creation and management.
  • Develop and document IT operational processes.
  • Drive continuous service improvements through automation or process improvements.
  • Provide VIP Support
  • Ensure proper enforcement and compliance to organization processes and policies.

Qualifications:

  • IT related associate degree or Equivalent required
  • IT related Bachelor's degree preferred
  • Knowledge in Cloud, Microsoft Power Bi, Power Apps,
  • ITIL knowledge and certification preferred.
  • 4+ years of related experience
  • Working knowledge of:
  • Microsoft Desktop and Server
  • Active Directory, DNS, and GPO's
  • Mac OS
  • Mobile devices
  • Network and Information Security best practices
  • Systems development and documentation standards
  • Local and wide area networks (LAN/WAN), Internet, VoIP and data communications
  • Software packages, software utilities, patches, firmware updates and computer BIOS
  • Audio Visual and Video Conferencing devices
  • Communicate effectively in English orally and in writing.
  • Proper records maintenance
  • Root cause analysis and providing viable solutions.
  • VIP Support

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