![NTT SINGAPORE PTE. LTD.](https://media.trabajo.org/img/noimg.jpg)
Desktop Support
4 weeks ago
Job Summary
The Managed Services Cross Technology Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions. The Managed Services Cross Technology Engineer (L1) focuses on first-line support for standard and low complexity incidents and service requests. This role focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc.
This role may also contribute to / support on project work as and when required.
Job DescriptionKey Roles and Responsibilities:
· Requires to support VIP users based on the priority
· Monitors client infrastructure and solutions
· Identifies problems and errors prior to or when they occur
· Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction
· Investigates first line incidents assigned and identifies the root cause of incidents and problems
· Provides telephonic or chat support to clients when required
· Schedules maintenance activity windows for patching and configuration changes
· Follows the required handover procedures for shift changes to ensure service continuity
· Reports and escalates incidents where necessary
· Ensures the efficient and comprehensive resolutions of incidents and requests
· Updates existing knowledge articles or create new ones
· Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities
· May also contribute to / support on project work as and when required
· May work on implementing and delivering Disaster Recovery functions and tests
Knowledge, Skills and Attributes:
· Ability to communicate and work across different cultures and social groups
· Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
· Ability to maintain a positive outlook at work
· Ability to work well in a pressurized environment
· Ability to work hard and put in longer hours when it is necessary
· Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
· Ability to adapt to changing circumstances
· Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
Academic Qualifications and Certifications:
· Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
· Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)
Required Experience:
· Experience in supporting VIP users
· Entry-level experience with troubleshooting and providing the support required in security / network/ data centre/ systems/ storage administration and monitoring Services within a medium to large ICT organisation
· Basic knowledge of ITIL processes
Tell employers what skills you have
Outlook
Managed Services
Troubleshooting
ICT
Hardware
Process Improvement
Outsourcing
VIP
Administration
Service Level
Networking
Windows
ITIL
Disaster Recovery
-
Desktop Support Lead
2 weeks ago
Singapore NCS Full timeDesktop Support Lead:Date:2 Jul 2023Location: Singapore, SingaporeCompany:Singtel GroupAre you looking for value adding and impactful work?Do you want to make a difference with your expertise?With us, you'll be able to make it happen.NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and...
-
Desktop Support Engineer
2 weeks ago
Singapore MATRIX PROCESS AUTOMATION PTE. LTD. Full timeDesktop Support Provide IT technical service desk and onsite support for enduser services. Problem identification, diagnosis and rectification for both hardware and software issues. Support desktops, notebooks, printers and other hardware components. Installation, reinstallation, troubleshooting and reconfiguration of MS Windows, Microsoft tools such as MS...
-
Desktop Support Engineer
2 weeks ago
Singapore Rapsys Technologies Full timeJD:Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office路 Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software路 Use tools and methodologies to load, copy and customize operating system configurations for deployment路 Responsible for tracking...
-
Desktop Support
2 weeks ago
Singapore EMBRIO ENTERPRISES PTE. LTD. Full timeDuties and responsibilities End user computing support including desktop, laptops, printers etc Receive and monitor end user tickets on the system and track progress of incident tickets resolution and updating Provides testing services for the replacement of faulty equipment or parts Perform escalation to Application Team, other 3rd part resolver group where...
-
Desktop Support Engineer
2 weeks ago
Singapore Rapsys Technologies Full timeUse diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software Use tools and methodologies to load, copy and customize operating system configurations for deployment Responsible for tracking hardware and software inventory Familiarize end users on basic software, hardware and peripheral device operation...
-
Desktop/IT Support Engineer
2 months ago
Singapore ALPHAEUS PTE. LTD. Full timeResponsibilities:Handling PC support, Laptop, Outlook, Windows, Mac- Software and hardware troubleshooting- Support on desktops, notebooks, printers, scanners hardware components- Responsible for providing excellent support and timely service- Rectify simple IT fault like cleaning of disk drives and jammed laser printers- Install and uninstall of software...
-
Desktop Support Engineer L1
2 weeks ago
Singapore U3 Infotech Pte Ltd. Full timeDesktop Support Engineer (MA)SGD 3600/MonthlyWorking location: Jurong WestDetails:WOG Desktop Support.VVIP Desktop Support for Singapore Customs Director General, Deputy Director General and HODs.The scope of work, not limited to the following, for desktop resource is:Liaise and work with facilities management providers to attend and resolve issues, problems...
-
Desktop support engineer
2 months ago
Singapore INTERSOFTKK (SINGAPORE) PTE. LTD. Full timeRoles & ResponsibilitiesLevel 1Job Description:a. The Band 1 – Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate...
-
Desktop Support Engineer
2 weeks ago
Singapore Rapsys Technologies Full timeInstall, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software Use tools and methodologies to load, copy and customize operating system configurations for deployment Responsible for tracking hardware and...
-
Desktop Support Engineer
2 weeks ago
Singapore IntersoftKK Full timeSingaporeExperience: Desktop Support,TroubleshootingSkills:Desktop Support,Troubleshootinga. Provide first/second level contact and problem resolution for customer issues.b. Work with Third Party Vendors to remediate complex AV issues as needed.c. Provide timely communication on issue status and resolution.d. Maintain ticket updates for all reported...
-
Desktop Support and Operations Executive
4 weeks ago
Singapore CPF Board Full timeWhat the role isAs a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of...
-
Desktop Support and Operations Executive
4 weeks ago
Singapore CPF Board Full timeWhat the role isAs a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of...
-
Desktop Support and Operations Executive
1 month ago
Singapore CPF Board Full timeWhat the role isAs a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of...
-
Desktop Support Engineer
2 weeks ago
Singapore HUANG HE CONSULTANCY PTE. LTD. Full timeWork Experience 23 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting. Knowledge of ITIL processes and practices. Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols. Excellent problemsolving and troubleshooting skills. Strong communication and...
-
Desktop Support Engineer
2 weeks ago
Singapore THE HACENS TALENT PTE. LTD. Full timeJob Description & Requirements 5 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting. Knowledge of ITIL processes and practices. Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols. Excellent problemsolving and troubleshooting skills. Strong...
-
IT Support/desktop Support Engineer
2 weeks ago
Singapore ITCAN Pte Ltd Full timeHandling PC support, Laptop, Outlook, Windows, MacSoftware and hardware troubleshootingSupport on desktops, notebooks, printers, scanners hardware componentsResponsible for providing excellent support and timely serviceRectify simple IT fault like cleaning of disk drives and jammed laser printersInstall and uninstall of software from desktop PCs and...
-
Desktop Support Engineer
2 weeks ago
Singapore RECRUITPEDIA PTE. LTD. Full time**Our client is a Global MNC, one of the leading players in the Medical Devices sector. Due to business needs, they are now recruiting an Desktop Support Engineer (ERP) to be part of their team for ongoing transformation projects. They are located in the East - easily accessible.Responsibilities Desktop Support Engineer (ERP): Provide support and maintenance...
-
Desktop Support and Operations Executive
4 weeks ago
Singapore CENTRAL PROVIDENT FUND BOARD Full timeRoles & ResponsibilitiesAs a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of...
-
Desktop Support Engineer
2 weeks ago
Singapore RECRUITPEDIA PTE. LTD. Full time**Our client is a Global MNC, one of the leading players in the Medical Devices sector. Due to business needs, they are now recruiting an Desktop Support Engineer (ERP) to be part of their team for ongoing transformation projects. They are located in the East - easily accessible.Responsibilities Desktop Support Engineer (ERP): Provide support and maintenance...
-
Desktop Support Engineer
2 weeks ago
Singapore LEGATCY RECRUITMENT PTE. LTD. Full timeDesktop Support EngineerRoles & Responsibilities Provide IT technical service desk and onsite support for enduser services. Problem identification, diagnosis and rectification for both hardware and software issues. Support desktops, notebooks, printers and other hardware components. Experience in MacOS support and troubleshooting preferred Installation,...