Desktop Engineer Vip Support- Singapore

2 weeks ago


Singapore IntersoftKK Full time
Singapore

Experience:

Skills:

Background


Desktop Support engineer (VIP/Executive Support) providing Break-Fix, fault diagnosis, resolution and installation/deployment of new hardware with in the core campus location.


Role


Responsible for day to day support of the highest level Executives in customer location, which includes break/fix support for any and all devices, including PC software/hardware; Smartphones; iPads; & BYOD MACs.

Also responsible for the support & management of Video Conferencing equipment.

Key Responsibilities
Primary contact responsible for the support of senior Executives.

  • Provide Day to Day Support which includes: break/fix support for any and all devices (Hardware [PC's, Phones, iPads] Software (COTS, Bus Apps) and Network).
  • Provide remote support for executives travelling
  • Provide support for global executives visiting the facility
  • Provide off hour remote support on a rotating basis (24x7)
  • Provide support for offsite key Executive Meetings when required.
  • Must be extremely customer focused and be able to multi task well.
  • Must be able to communicate extremely well both verbal and written.
  • Must be a team player and be willing to be flexible
  • Customer Service must be the highest priority
  • Primary contact responsible for all Video Conferencing devices/units

Which includes:

  • Software/Hardware upgrades
  • Testing of new devices
  • Full support for all Exec meetings both internal and external
  • Troubleshooting and escalation of issues

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