Outbound Call Center

2 weeks ago


Singapore EVO OUTSOURCING SOLUTIONS PTE. LTD. Full time

Responsibilities

  • Attend to enquiries and requests via calls and live chat in a professional and prompt manner;
  • Update and complete accurate information on customer interaction in the Customer Relationship Management (CRM) system;
  • Ensure effective and timely followup as promised to customers;
  • Manage customer complaints and feedback with a good closure;
  • Perform additional or overtime duties during operational exigencies when required; and
  • Assist with adhoc initiatives/projects as delegated by Management.

Skills/Requirement

  • Diploma/ Degree holder from recognized institution;
  • Comfortable conversing with customers from all walks of life;
  • Ability to communicate via online chat in a professional manner;
  • Must be able to type minimum 30wpm with 80% accuracy;
  • A team player with good writing, interpersonal and communication skills;
  • An individual who possesses a pleasant and cheerful disposition; and
  • Relevant insurance certification will be an advantage.


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