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Outbound Call Associate Front Desk Support

3 months ago

Singapore Re Source Partners Pte Ltd Full time

Our client is a Singaporean multinational technology and engineering group in the aerospace, smart city as well as defence and public security sector.


With their ever-growing expansion, they are looking to hire Outbound Call Associate cum Front Desk Support to join their organisation.


Would this be the next career for you?

  • Proactive contact and engage customers to gather critical information through survey, telemarketing activities
  • Meet and achieve individual and company's key performance indicators
  • Acquire a strong knowledge of the products and services, culture and processes
  • Listen to customer's needs, probe to redirect the intent of the question and offer alternative solutions
  • Resolve customer queries efficiently and escalate issues promptly
  • Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
  • Flexible to be deployed to various locations around Singapore
  • Identify, profile and tier customers to the types of services that are relevant to their needs
  • Ensure smooth customer transactions at all times and provide quality customer services
  • Perform administrative duties, manage appointments and register customers
  • Prepare room logistics and necessary materials
  • Other duties assigned by Team Lead and/or Branch Head

If you're someone with the following, let's chat

  • Min. GCE O Levels
  • Prior experience in outbound call and front desk management is an added advantage
  • Excellence in customer service delivery
  • Prior knowledge in Microsoft Office (Excel, Word)
  • Ability to demonstrate a sense of urgency and work well under pressure as an individual and in a team
  • Possess good verbal and written communication and interpersonal skills
  • Flexible to travel to multiple locations around Singapore

Additional details

  • Mon
  • Fri: 8.30am 6pm and/or 8.30am 5.30pm | Alt

Sat:
8.30am pm

Next steps
Re Source Partners Pte Ltd | E | 20C0279
Lee Wen Yue Debra R1433914