Outbound Call Associate cum Front Desk Support Specialist
2 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as an Outbound Call Associate cum Front Desk Support Specialist. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Proactive contact and engage customers to gather critical information through survey and telemarketing activities
- Meet and achieve individual and company key performance indicators
- Acquire a strong knowledge of our products and services, culture, and processes
- Provide quality customer service and prompt follow-up to customers over the phone and/or email
- Listen to customers' needs, probe to redirect to the intent of the question, and offer alternative solutions
- Resolve customer queries efficiently and escalate issues promptly
- Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
- Flexible to be deployed to various locations around Singapore
- Proactive management of all front desk duties over the counter, phone, and email
- Identify, profile, and tier customers to the types of services that are relevant to their needs
- Ensure smooth customer transactions at all times and provide quality customer services
- Perform administrative duties, manage appointments, and register customers
- Prepare room logistics and necessary materials
- Candidate with prior experience in outbound call preferred
- Candidate with prior experience in front desk management preferred
- Basic computer knowledge (Microsoft Excel and Word)
- Pleasant disposition with a positive attitude
- Excellent in customer service delivery
- Organized, self-motivated, and result-oriented individual
- Demonstrate a sense of urgency and work well under pressure as an individual and in a team
- Good verbal and written communication and interpersonal skills
- GCE 'O' levels and above
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