Outbound Call Associate cum Front Desk Support Specialist

2 weeks ago


Singapore SUCCESS RESOURCE CENTRE PTE. LTD. Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as an Outbound Call Associate cum Front Desk Support Specialist. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Proactive contact and engage customers to gather critical information through survey and telemarketing activities
  • Meet and achieve individual and company key performance indicators
  • Acquire a strong knowledge of our products and services, culture, and processes
  • Provide quality customer service and prompt follow-up to customers over the phone and/or email
  • Listen to customers' needs, probe to redirect to the intent of the question, and offer alternative solutions
  • Resolve customer queries efficiently and escalate issues promptly
  • Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
Additional Responsibilities
  • Flexible to be deployed to various locations around Singapore
  • Proactive management of all front desk duties over the counter, phone, and email
  • Identify, profile, and tier customers to the types of services that are relevant to their needs
  • Ensure smooth customer transactions at all times and provide quality customer services
  • Perform administrative duties, manage appointments, and register customers
  • Prepare room logistics and necessary materials
Requirements
  • Candidate with prior experience in outbound call preferred
  • Candidate with prior experience in front desk management preferred
  • Basic computer knowledge (Microsoft Excel and Word)
  • Pleasant disposition with a positive attitude
  • Excellent in customer service delivery
  • Organized, self-motivated, and result-oriented individual
  • Demonstrate a sense of urgency and work well under pressure as an individual and in a team
  • Good verbal and written communication and interpersonal skills
  • GCE 'O' levels and above


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