Outbound Call Associate cum Front desk support

4 months ago


Singapore SUCCESS RESOURCE CENTRE PTE. LTD. Full time
Roles & Responsibilities

- 1-2 years full time outsource contract (renewable)

- Up to $2300 + PB

- Mon to Fri, 8.30am to 6:00pm

- AMK


Job Responsibilities:

Outbound Call Associate
• Proactive contact and engage customers to gather critical information through survey, telemarketing activities
• Meet and achieve the individual and company’s key performance indicators
• Acquire a strong knowledge of the products and services, culture and processes
• Provide quality customer service and prompt follow-up to customers over the phone and/or email
• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
• Resolve customer queries efficiently and escalate issues promptly
• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
• Other duties as assigned by Team Lead and/or Branch Head


Front Desk Floater – Customer Service Associate
• Flexible to be deployed to various locations around Singapore: Careers Connect (Woodlands/Paya Lebar), etc.
• Proactive manage all front desk duties over the counter, phone and email
• Identify, profile and tier customers to the types of services that are relevant to their needs
• Ensure smooth customer transactions at all times and provide quality customer services
• Perform administrative duties, manage appointments and register customers
• Prepare room logistics and necessary materials
• Other duties as assigned by Team Lead and/or Branch Head


Period:

  • 1 - 2 years full time outsource contract (renewable based on performance and headcount needs)

Location:

  • Ang Mo Kio


Working hours:

  • Mon to Fri, 8.30 am to 6 pm

Salary:

  • Up to $2,300 + Performance Bonus

Job Requirements:

• Candidate with prior experience in outbound call preferred
• Candidate with prior experience in front desk management preferred
• Basic Computer knowledge (Microsoft Excel and Word)
• Have a pleasant disposition with a positive attitude
• Excellent in customer service delivery
• Organised, self-motivated, and result-oriented individual
• Demonstrate a sense of urgency and work well under pressure as an individual and in a team
• Good verbal & written communication and interpersonal skills
• GCE ‘O’ levels and above


Interested applicants, kindly email your detailed resume (MS Word format is preferred):

nicholas@successhrc.com.sg (Reg No: R1549023)


Please ensure that applications sent through email are no bigger than 1Mb.


We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.


Success Resource Centre Pte Ltd (EA License Number: 04C3201)

3 Shenton Way, Shenton House #19-01 Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg


Tell employers what skills you have

Front Office
Strongly self-motivated
Microsoft Excel
Customer Service Delivery
Telemarketing
Work Well Under Pressure
Interpersonal Skills
Administration
Written Communication
Outbound Calling
Organized
MS Word
Pressure
Team Lead
Customer Service
Disposition
Customer Services

  • Singapore ENCOMPASSE Full time

    Roles & ResponsibilitiesOutbound Call Associate• Proactive contact and engage customers to gather critical information through survey, telemarketing activities • Meet and achieve the individual and company’s key performance indicators • Acquire a strong knowledge of the products and services, culture and processes • Provide quality customer service...


  • Singapore OAKTREE CONSULTING Full time

    Roles & Responsibilitiesa) 8.30am to 6.00pm (Monday to Friday) andb) 8.30am to 5.30pm (Monday to Friday), 8.30am to 12.30pm (Alternate Saturday)Duties:Outbound Call Associate• Proactive contact and engage customers to gather critical information through survey, telemarketing activities• Meet and achieve the individual and company’s key performance...

  • Front Desk Associate

    2 months ago


    Singapore ERA REALTY NETWORK PTE LTD Full time

    Roles & ResponsibilitiesThe Front Desk Associate is the first point of contact for our associates, visitors and clients, responsible for delivering exceptional customer service, managing front desk operations, and providing administrative support to the office. This role is essential in creating a welcoming environment and ensuring smooth daily...

  • Front Desk Associate

    2 weeks ago


    Singapore People Profilers Full time

    At People Profilers, we are seeking a highly skilled and organized Front Desk Associate to join our team.Key Responsibilities:Meet and greet visitors, manage visitor arrivals, and issue/return office security access cards as needed.Coordinate conference room bookings via phone or email.Address general inquiries, provide resolution, and direct to relevant...

  • Front Desk

    2 months ago


    Singapore DOWN FOR MORE PTE. LTD. Full time

    Roles & ResponsibilitiesThe Job in a NutshellThe Down For More (DFM) Full Time (FT) Front Desk Staff will be responsible for the inner workings of their studio, including but not limited to; all facets of Customer Service Management, presentation of the physical studio space, and Management of the Online and Offline Operations.The FT Front Desk Staff will be...


  • Singapore WSH EXPERTS PTE. LTD. Full time

    Roles & ResponsibilitiesScope of work: Front desk duties: answering of phone calls and walk-in enquiriesfrom students, parents and vendors. Attend to injured students. Admin work: filing, counting and distributing of flyers and data entryusing Microsoft applications - Excel, Word. Able to keep calm and work under stress when the front-desk...

  • Front Desk Officer

    2 weeks ago


    Singapore WECRUIT PTE. LTD. Full time

    Roles and ResponsibilitiesWe are seeking a Front Desk Officer to manage incoming calls, address inquiries, and relay messages as needed.The ideal candidate will welcome, register, and announce the arrival of customers, ensuring a smooth check-in experience.They will direct visitors to their designated locations and oversee incoming mail, packages, and petty...

  • Front Desk Officer

    3 weeks ago


    Singapore PEAK360 PTE. LTD. Full time

    Roles & ResponsibilitiesPEAK360 is located at The Central @ Clarke Quay.We are about 8,000sqft, a gym operating daily from 7am - 10pm.We offer a space for freelance personal trainers to train their clients, we offer services for personal training by our Trainers and gym memberships.The Front Desk Officer at a gym serves as the first point of contact for...


  • Singapore RECRUIT NOW SINGAPORE PTE. LTD. Full time

    Job SummaryAs a Front Desk Executive at RECRUIT NOW SINGAPORE PTE. LTD., you will be responsible for delivering exceptional customer service by managing front desk operations and maintaining the showroom's presentation. This role includes answering calls, greeting customers, and ensuring display cars are in pristine condition, contributing to an outstanding...

  • Front Desk Associate

    3 weeks ago


    Singapore YOGA MOVEMENT PTE. LTD. Full time

    Job Summary:The Front Desk Associate will be responsible for providing exceptional customer service, managing studio operations, and maintaining a positive and welcoming environment for clients and staff. This role requires strong communication and organizational skills, as well as the ability to work independently and as part of a team.Key...

  • Front Desk Admin

    4 days ago


    Singapore SINGAPORE VEHICLE TRADERS ASSOCIATION Full time

    Roles & ResponsibilitiesTo assist the Executive Committee in running the office & operations such as:1) Front desk duty2) Answering of phone calls3) Attend to walk-in enquiries4) Administrative support5) Take up any other additional duties and responsibilities assigned from time to time6) Be able to converse and write in Mandarin in order to read & write...


  • Singapore OAKTREE CONSULTING Full time

    Roles & ResponsibilitiesOutbound Call Associate• Proactive contact and engage customers to gather critical information through survey activities • Meet and achieve the individual and company’s key performance indicators • Acquire a strong knowledge of the products and services, culture and processes • Provide quality customer service and prompt...

  • Front Desk Officer

    2 weeks ago


    Singapore WGT EHR Pte Ltd Full time

    Job Title: Front Desk OfficerJob Description: We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Officer. In this role, you will be responsible for handling phone calls, answering general enquiries, and ensuring the showroom is tidy and orderly.Responsibilities: Handle phone calls and answer general enquiries....


  • Singapore CHEN KANG WELLNESS PTE. LTD. Full time

    Job Summary:CHEN KANG WELLNESS PTE. LTD. is seeking a Front Desk Receptionist to join our team. The ideal candidate will be responsible for providing exceptional customer service, managing front desk operations, and supporting our administrative functions.


  • Singapore OAKTREE CONSULTING Full time

    Outbound Call Associate Proactive contact and engage customers to gather critical information through survey activities. Meet and achieve the individual and company’s key performance indicators. Acquire a strong knowledge of the products and services, culture, and processes. Provide quality customer service and prompt follow-up to customers over the phone...


  • Singapore WGT EHR Pte Ltd Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Officer to join our team at WGT EHR Pte Ltd.Main ResponsibilitiesHandle phone calls and answer general enquiries in a professional and courteous manner.Greet, check-in, and announce customers' arrival, ensuring a warm and welcoming experience.Manage the Sales Executive turn system,...

  • Front Desk Officer

    2 weeks ago


    Singapore PREMIUM AUTOMOBILES BEV PTE. LTD. Full time

    Customer Service Roles & ResponsibilitiesAs a valued member of our team at Premium Automobiles BEV PTE. LTD., we are seeking a highly skilled and customer-oriented individual to join our front desk team. The ideal candidate will have a strong background in customer service and be able to effectively handle phone calls, answer general enquiries, and greet...


  • Singapore WSH EXPERTS PTE. LTD. Full time

    Job OverviewWSH EXPERTS PTE. LTD. is seeking a highly organized and efficient individual to fill the role of Receptionist at our Serangoon location.Job DescriptionWe are looking for an experienced and skilled Front Desk Support Specialist who will be responsible for handling incoming phone calls and enquiries, assisting walk-in visitors, managing goods...


  • Singapore WSH EXPERTS PTE. LTD. Full time

    Job OverviewWe are seeking a highly skilled and organized Front Desk Support Officer to join our team at WSH Experts PTE. LTD. This role is perfect for individuals who enjoy interacting with people, have excellent communication skills, and are able to work independently.About the RoleThe successful candidate will be responsible for providing exceptional...


  • Singapore ADEPT THERAPY CENTRE PTE. LTD. Full time

    Roles & ResponsibilitiesThe candidate should have experience in front desk, handling phone calls and taking appointments for our therapists. Duties include taking payments and she should have basic experience in excel worksheet and able to work on weekends.Tell employers what skills you haveCoachingMicrosoft OfficeLiteracyTreatmentInventoryOffice...