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Front Desk Associate

2 months ago

Singapore YOGA MOVEMENT PTE. LTD. Full time
Job Title: Front Desk

We are seeking a highly skilled and motivated individual to join our team as a Front Desk representative at Yoga Movement PTE. LTD.

Job Summary:

The successful candidate will be responsible for providing exceptional customer service, managing studio operations, and ensuring a positive experience for our clients.

Key Responsibilities:
  • Provide top-notch customer service, responding to client inquiries and resolving issues in a timely and professional manner.
  • Manage studio operations, including maintaining a clean and organized environment, ensuring facilities are well-stocked and functioning properly, and completing daily tasks as assigned by Area Managers.
  • Train and support incoming front desk staff, ensuring they are well-versed in CMS, YM APP, and the YM Website, as well as other third-party booking sites.
  • Schedule and manage front desk shifts, including uploading shifts on the platform for view by staff and for completion of payroll.
  • Communicate effectively with the team, creating a comfortable environment to encourage open and honest conversations.
Requirements:
  • Excellent customer service skills, with the ability to maintain a positive and relaxed demeanor.
  • Strong communication and interpersonal skills, with the ability to work effectively with the team and Area Managers.
  • Ability to multitask and prioritize tasks, ensuring a high level of productivity and efficiency.
  • Basic knowledge of CMS, YM APP, and the YM Website, as well as other third-party booking sites.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
What We Offer:

As a Front Desk representative at Yoga Movement PTE. LTD., you will have the opportunity to work in a dynamic and fast-paced environment, with a focus on providing exceptional customer service and ensuring a positive experience for our clients.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.