Specialist, Call Center

Job Description - Call Center OfficerRoles and Responsibilities: Deliver personalized service over the telephone to customers in call centre on banking products,accounts, and services enquiries in an effective and efficient manner. Ability to understand customers' needs and provide appropriate solutions and attention Identify crosssell opportunities during...

(Tempt) Call Center Officer | North | 5 Days | Up to $2000 | Office Hours | FSC |Location: WoodlandsWorking hours: Mon-Fri (8am-6pm)Salary: $18xxxxxxx (Depending on Experience) + allowancesJob Scope :-Handle inbound/outbound call, email and chats from customer with professionalism and empathy -Assistant customer in navigating respective website and online...

Job Description1. Attending to inbound calls relating to environmental matters2. Provide satisfactory explanations to customers and provide remedial action where necessary3. Ad-hoc duties that related to contact center projectWork Days & Timing (Shift work required)5 days a week Mon to Sun Morning shift: 8am 5:30pm / 8:30am 6pm / 11am 8:30pmAfternoon:...

You will be required to: Attend to customer inquiries Communicate with customers and offer relevant advice in a clear and concise manner Document queries for future referenceYou should possess: NITEC certificate, diploma, or degree in any field At least 1 year of experience in the customer service industry Experience in a call center will be an advantage...

Date Posted: 02 Feb 2024 Location: Singapore Property Name:Dusit Thani Laguna SingaporeJob Type: FulltimeJob Summary and Responsibilities Provide all communications both external and internal professionally and with the good level of language skills. Operate the hotel switchboard, incoming and outgoing faxes, hotel's paging system. Records and transfers...

Roles & ResponsibilitiesJob Description: - Provide leadership and regular coaching to Team Leaders and Agents. Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved Work closely with HR to ensure fast, effective, and quality staff recruitment. Build an...

Roles & ResponsibilitiesRole: Customer Service Officer - CCTRDuration: 12 months contract – renewable based on clientLocation: Jurong / Changi, Singapore• Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.• Ability to understand...

Roles & ResponsibilitiesRole: Customer Service Officer - CCTRDuration: 12 months contract – renewable based on clientLocation: Jurong / Changi, Singapore• Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.• Ability to understand...

In pursuit of a Bachelor's Degree of any discipline with a graduation date of December Summer 2024- . Amazon Web Services (AWS) is growing rapidly, and we are looking for a Data Center Security Specialist Intern to join our expanding Infrastructure Operations team.As a Data Center Security Specialist Intern, you will be tasked with driving operational...

Roles & Responsibilities Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project), within Service Levels and to deliver pleasant Customer Experiences Follow-up on all outstanding incidents/cases Logged all calls reported into the case management system Maintains and accurately update...

Roles & ResponsibilitiesTo consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery•To ensure accuracy and compliant for all customers’ requests•To successfully cross-buy the Bank’s products and services•To successfully migrate customers to Bank’s digital platform by understanding customers’...

Roles & ResponsibilitiesTo consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery•To ensure accuracy and compliant for all customers’ requests•To successfully cross-buy the Bank’s products and services•To successfully migrate customers to Bank’s digital platform by understanding customers’...

Job location: Jalan Buroh12 months contract with 1 month of completion bonusCompany Transport at multiple MRT stations5 day work week (Monday-Friday, 8.30am-5.30pm)No shift workJob summaryHandle sales orders, customer and client enquiries/complaints.Provide high service levels to the respective customers and clients.General responsibilitiesFollow and adhere...

Job location: Jalan Buroh12 months contract with 1 month of completion bonusCompany Transport at multiple MRT stations5 day work week (Monday-Friday, 8.30am-5.30pm)No shift workJob summaryHandle sales orders, customer and client enquiries/complaints.Provide high service levels to the respective customers and clients.General responsibilitiesFollow and adhere...

Experience:Fresher - 2 years in call centerJob Description:Job Description:Maintaining a positive, empathetic, and professional attitude toward customers.Responding promptly to customer inquiries on general and transactional enquiriesCommunicating with customers through various channels.Acknowledging and resolving customer requests.Customer outreach to...

Roles & ResponsibilitiesJob Responsibilities & Duties· Deliver personalized service over the telephone to customers in call centre on products, accounts, and services enquiries in an effective and efficient manner.· Ability to understand customers’ needs and provide appropriate solutions and attention· Identify cross-sell opportunities during customer...

Roles & ResponsibilitiesJob Summary:Industry: Healthcare Location: Jurong East Employment type: 4-month contract (25 Aug Dec 2024) Working hours: 8.30 am - 6 pm (Mon-Thurs); 8.30 am pm (Fri)Job Responsibilities:Deliver excellent customer service to callers by understanding caller's needs Provide timely, accurate and appropriate information and assistance to...

Ex:Min Fresher or Min 2 Years in Customer Service roleJD:Shift:Ready to work in Morning Shift and Afternoon Shift Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner. Ability to understand customers' needs and provide appropriate solutions and...

Roles & ResponsibilitiesAnalyze and fine tune the speech analytics (SA) content and applications Ensure accuracy in system triggers to ensure false alerts are promptly reviewed and addressed For Call audits category under SA, ensure business lines conform to audit criteria and participation Liaise with business lines and vendor for constant content...

Call Centre / Customer Service Exp No Exp Welcome & Training Will Be Provided 5 Days / Office Hour / Able to work on Weekend Able to commence work immediatelyResponsibilities: Handle inbound calls Address customers' enquiries Follow up on escalated cases and perform call back when required Maintain a positive and helpful approach in interactions with all...