Call Centre Quality Specialist

About us:At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.Under the...

Conduct training for new staff on the product knowledge. Align, review and improvise on internal quality standards and procedures. Conduct training for Team Leaders on transaction monitoring. Calibrate transaction monitoring with assessors. Supervise transaction monitoring. Design and implement quality processes jointly with relevant business units....

**JOB RESPONSIBILITIES: - Lead a team of call centre agents to hit team KPI Achieve personal KPI Administrative duties and KPI reporting to management Handle incoming calls, queries and feedback Appointment management for customers Allocate customers data to team members and track status Assist call centre manager in call centre daytoday operations**JOB...

6 Months - 1 year ContractNovenaUp to 4.5kResponsible for the effective and efficient management of Centre's call centre and customer service areasProvides operational oversight on all aspects of the Centre's operations, including extending support and guidance should the team be activated for 24/7 on-call duties.Lead the review and implementation of work...

Call CentreRequirement Excellent communication skills Excellent serviceoriented & telephone etiquette Preferable have experience in Customer Service / Call Centre Attending to customer enquiries and appointment bookings Wellversed in computer (Word & Excel) Hardworking, good teamwork & proactive Strong interpersonal & able to multitask

As an Operations and Call Centre Manager for an airport transfer and limousine company, your scope of work would include the following responsibilities:Operations Management: Oversee the daytoday operations of the airport transfer and limousine services. Develop and implement operational policies, procedures, and standards to ensure efficient and smooth...

Roles & ResponsibilitiesWorking Location: Kallang, Central RegionJob Description:Conduct training for new staff on product knowledge.Perform quality audits on customer transactions such as phone calls, emails, web chats, and data entry.Align, review, and improve internal quality standards and procedures.Provide training for Team Leaders on transaction...

StarMed is a one-stop day-surgery and multi-disciplinary medical center that offers quality day surgeries and diagnostic services at competitive private sector prices.Roles & Responsibilities Preparation of documents and reports. Performing administrative duties and any other duties as assigned.Requirement Customeroriented. Good team player who is able to...

*FRESH GRADUATES ARE WELCOME TO APPLY*Role: Call Centre Specialist - 1 Year Contract (Renewable + Convertible)Salary: S$2650 to S$3000 per month + Allowances up to $ Month Completion Bonus Client Industry: Banking Industry Work Location: Changi OR Jurong Working Hours: Rotating AM Shift: 8am to 5pm / 9am to 6pm / 10am to 7pm / 11am to 8pm (5 days work week...

Roles & ResponsibilitiesCall Centre Officer role for Banking Client3 Months Paid Training provided - Attractive Salary package with Allowance upon successful completionWork Location: Changi or Jurong East (Training at Changi only)Work Type: Shift Hours after Training period (Training will be office hours)RequirementCall Centre Experience Able to work under...

Roles & ResponsibilitiesAs the Manager with SingHealth's Call Centre Shared Service, ensuring that SingHealth's call centres remain accessible to patients is key. You will be tasked to drive innovation and digitalisation, review current processes, as well as propose and operationalise strategic initiatives to improve and sustain call centre performance. You...

Presently we have a Job Opening for a Call Centre Lead position Assist Head of Operations in managing day to day operation of Helpdesk. Coordinating internal resources and facilitating work with other teams and drives continuous improvements in operations. Oversees the Helpdesk operation, setting long term objectives and short term goals to ensure service...

Join our call center party and be the star If you're all about top-notch service and dynamism, connect with us TODAY for a fun-filled role #JoinTheFun #WorkNowResponsibilities:Handle inbound / outbound calls, emails, and chats from customers with professionalism and empathy.Assist customers in navigating respective website and online services.Maintain...

Job Responsibilities: Handle incoming phone calls and emails to ensure customer's payment enquiries are answered accurately and professionally within the stipulated time frame.Coordination of requests to appointment booking for regular screening and vaccinationProvide quality service on customers enquires and feedback to both internal and external...

Roles & ResponsibilitiesWe are in search of a dynamic and customer-centric individual to become part of our call center team as a Call Centre Agent. As the initial contact point for our esteemed customers, you will deliver exceptional service and support. If you feel this aligns with your qualities, reach out to us today!Working Location: Kallang, Central...

Job Responsibilities: Handle incoming phone calls and emails to ensure customer’s payment enquiries are answered accurately and professionally within the stipulated time frame.Coordination of requests to appointment booking for regular screening and vaccinationProvide quality service on customers enquires and feedback to both internal and external...

Requirement Excellent communication skills Excellent serviceoriented & telephone etiquette Preferable have experience in Customer Service / Call Centre Attending to customer enquiries and appointment bookings Wellversed in computer (Word & Excel) Other adhoc duties where necessary Hardworking, good teamwork & proactive Strong interpersonal & able to...

Roles & ResponsibilitiesCall Centre / Call Customer Service Exp Office Hour / 5 Days Work Week (including weekends) CBDResponsibilitiesHandle inbound and outbound calls Attend to customers' enquiries via hotline and email Proper recording of conversation with customer in the call centre system Achieve individual and team KPI set by the management Maintain a...

The Quality Assurance Specialist work as a team to improve the standard of Early Childhood Education. The curriculum will be developed by you in your capacity as a Quality Assurance Specialist, and you will be responsible for ensuring that the program is successfully implemented at the centres.1) Support Centres in the planning and execution of the preschool...

Job Description:Provide leadership and regular coaching to Team Leaders and Agents.Responsible for managing the day-to-day running of the contact centre, which includes effectiveresource planning in ensuring KPIs are consistently achievedWork closely with HR to ensure fast, effective, and quality staff recruitmentBuild an engaging and motivated workforce by...