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Call Centre Associate
1 month ago
Job Responsibilities:
- Handle incoming phone calls and emails to ensure customer's payment enquiries are answered accurately and professionally within the stipulated time frame.
- Coordination of requests to appointment booking for regular screening and vaccination
- Provide quality service on customers enquires and feedback to both internal and external stakeholders in a timely manner
- Maintain confidentiality of patient's information and adhere to PDPA guidelines
- Provide information on various medical packages and services offered
- Any other duties as required
Job Requirements:
- Minimum GCE N / 'O' level
- Strong customer service and interpersonal skills
- Ability to handle enquiries professionally
- Enjoy working in a collaborative environment and are able to work well in teams
- Effective time management skills to ensure timely response to incoming calls
- Willingness to learn and work in the Healthcare sector
- Experience in call centre is preferred
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