Call Centre Associate

**JOB RESPONSIBILITIES: - Lead a team of call centre agents to hit team KPI Achieve personal KPI Administrative duties and KPI reporting to management Handle incoming calls, queries and feedback Appointment management for customers Allocate customers data to team members and track status Assist call centre manager in call centre daytoday operations**JOB...

Roles & ResponsibilitiesJob Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct...

Sengkang General Hospital Pte. Ltd.Senior Patient Service Associate, Call Centre: Job Category: Ancillary Posting Date: 21 Jan 2024Requirements: Diploma in any discipline Relevant experience in call centre, healthcare or customer service industry will be advantageous Customeroriented with good communication and interpersonal skills Able to work staggered...

Conduct training for new staff on the product knowledge. Align, review and improvise on internal quality standards and procedures. Conduct training for Team Leaders on transaction monitoring. Calibrate transaction monitoring with assessors. Supervise transaction monitoring. Design and implement quality processes jointly with relevant business units....

Job Decription1) Manage general enquiries of inbound calls and online enquiries2) Handle any other hotline administrative functionsRequirements: Diploma / NITEC / GCE 'O' Level or equivalent Minimum C5 for English O level Preferably with 1 to 2 years of working experience in call centre environment and/or service related industrySpecial Knowledge or Skills:...

Job Responsibilities: Handle incoming phone calls and emails to ensure customer's payment enquiries are answered accurately and professionally within the stipulated time frame.Coordination of requests to appointment booking for regular screening and vaccinationProvide quality service on customers enquires and feedback to both internal and external...

Job Responsibilities: Handle incoming phone calls and emails to ensure customer’s payment enquiries are answered accurately and professionally within the stipulated time frame.Coordination of requests to appointment booking for regular screening and vaccinationProvide quality service on customers enquires and feedback to both internal and external...

Job Responsibilities: Handle incoming phone calls and emails to ensure customer’s payment enquiries are answered accurately and professionally within the stipulated time frame.Coordination of requests to appointment booking for regular screening and vaccinationProvide quality service on customers enquires and feedback to both internal and external...

Roles & ResponsibilitiesResponsibilities:Respond to patient / general public phone call queries Respond according to SOP Liaise with Healthcare Professionals Redirect calls to relevant personnels / departments as needed Attend to emergency calls effectively and follow SOP as trained Any admin duties as assigned Requirements:Min Nitec or Diploma in any...

Call CentreRequirement Excellent communication skills Excellent serviceoriented & telephone etiquette Preferable have experience in Customer Service / Call Centre Attending to customer enquiries and appointment bookings Wellversed in computer (Word & Excel) Hardworking, good teamwork & proactive Strong interpersonal & able to multitask

Roles & ResponsibilitiesReports to Contact Centre Team Lead Handle customer service hotline and provide first level of supports from OMNI Channels Resolve customer queries efficiently and escalate problems/issues promptly. Follow Standard operating procedures closely. Work as a team and ensure that the contact centre service level is metDiploma / NITEC / GCE...

Roles & Responsibilities- 1 year contract (renewable based on performance and headcount needs)- Mon to Fri, 8.15am - 5.45pm- Up to $2300 + PB- MaxwellJob Description: Manage general enquiries of inbound calls and online enquiries Handle any other hotline administrative functionsPeriod: 1 year contract (renewable based on performance and headcount...

Roles & Responsibilities- 1 year contract (renewable based on performance and headcount needs)- Mon to Fri, 8.15am - 5.45pm- Up to $2300 + PB- MaxwellJob Description: Manage general enquiries of inbound calls and online enquiries Handle any other hotline administrative functionsPeriod: 1 year contract (renewable based on performance and headcount...

6 Months - 1 year ContractNovenaUp to 4.5kResponsible for the effective and efficient management of Centre's call centre and customer service areasProvides operational oversight on all aspects of the Centre's operations, including extending support and guidance should the team be activated for 24/7 on-call duties.Lead the review and implementation of work...

Job DescriptionHandle customers' enquiries (not limited to phone calls, email, live chat, instant messaging)Manage protocols (such as fire & emergency messages)Liaise with other department enquiries and requestsManage customers' feedbackMake accurate data entry to the CRM System and maintain records.Participate in trainings, tests and audits when...

Job DescriptionHandle customers' enquiries (not limited to phone calls, email, live chat, instant messaging)Manage protocols (such as fire & emergency messages)Liaise with other department enquiries and requestsManage customers' feedbackMake accurate data entry to the CRM System and maintain records.Participate in trainings, tests and audits when...

Position: Customer Service Associate, Call CentreSalary: $2,200 - $2,800 + Shift Allowance + AWS + Variable BonusLocation: North, WestJob HighlightsAttractive Staff Benefits.Attractive salary commensurate with work experience.Good prospect for career advancement.Responsibilities:Deliver excellent customer service to callers by understanding caller's...

Position: Customer Service Associate, Call CentreSalary: $2,200 - $2,800 + Shift Allowance + AWS + Variable BonusLocation: North, WestJob HighlightsAttractive Staff Benefits.Attractive salary commensurate with work experience.Good prospect for career advancement.Responsibilities:Deliver excellent customer service to callers by understanding caller's...

Roles & ResponsibilitiesResponsibilities: Reports to the team lead and contact centre manager Assist in the documentation of operational procedures Respond promptly to and record details of customer enquiries Handle and resolve issues raised by customers and record details of actions taken Escalate requests and unresolved issues to...

Position: Customer Service Associate, Call CentreSalary: $2,200 - $2,800 + Shift Allowance + AWS + Variable BonusLocation: North, WestJob HighlightsAttractive Staff Benefits.Attractive salary commensurate with work experience.Good prospect for career advancement.Responsibilities:Deliver excellent customer service to callers by understanding caller's...