Healthcare Call Centre Associate

Sengkang General Hospital Pte. Ltd.Senior Patient Service Associate, Call Centre: Job Category: Ancillary Posting Date: 21 Jan 2024Requirements: Diploma in any discipline Relevant experience in call centre, healthcare or customer service industry will be advantageous Customeroriented with good communication and interpersonal skills Able to work staggered...

Job Responsibilities: Handle incoming phone calls and emails to ensure customer's payment enquiries are answered accurately and professionally within the stipulated time frame.Coordination of requests to appointment booking for regular screening and vaccinationProvide quality service on customers enquires and feedback to both internal and external...

Job DescriptionHandle customers' enquiries (not limited to phone calls, email, live chat, instant messaging)Manage protocols (such as fire & emergency messages)Liaise with other department enquiries and requestsManage customers' feedbackMake accurate data entry to the CRM System and maintain records.Participate in trainings, tests and audits when...

Job Responsibilities: Handle incoming phone calls and emails to ensure customer’s payment enquiries are answered accurately and professionally within the stipulated time frame.Coordination of requests to appointment booking for regular screening and vaccinationProvide quality service on customers enquires and feedback to both internal and external...

Job Responsibilities: Handle incoming phone calls and emails to ensure customer’s payment enquiries are answered accurately and professionally within the stipulated time frame.Coordination of requests to appointment booking for regular screening and vaccinationProvide quality service on customers enquires and feedback to both internal and external...

6 Months - 1 year ContractNovenaUp to 4.5kResponsible for the effective and efficient management of Centre's call centre and customer service areasProvides operational oversight on all aspects of the Centre's operations, including extending support and guidance should the team be activated for 24/7 on-call duties.Lead the review and implementation of work...

Roles & ResponsibilitiesJob scopeAttending to enquires from emails and in bound calls Resolving of problems and implementing solutions by clarifying issues Fulfils requests by clarifying desired information; completing transactions; forwarding requests. Arranging and booking of appointment for patients Other ad hoc dutiesJob RequirementsMin GCE O/N level and...

**JOB RESPONSIBILITIES: - Lead a team of call centre agents to hit team KPI Achieve personal KPI Administrative duties and KPI reporting to management Handle incoming calls, queries and feedback Appointment management for customers Allocate customers data to team members and track status Assist call centre manager in call centre daytoday operations**JOB...

Roles & ResponsibilitiesBenefits SummaryGovernment Healthcare Sector Up $2800 + AWS + Bonus Join as pioneer Multiple department availableStable career opportunityHandling customers' queries, appointments and referral of services, across all touch-points [email, hotlines, live chats, faxes, letters] Understand the requirements of the caller and provide...

Roles & ResponsibilitiesJob Description Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging) Manage protocols (such as fire & emergency messages) Liaise with other department enquiries and requests Manage customers’ feedback Make accurate data entry to the CRM System and maintain records. Participate in...

Roles & ResponsibilitiesAs the Manager with SingHealth's Call Centre Shared Service, ensuring that SingHealth's call centres remain accessible to patients is key. You will be tasked to drive innovation and digitalisation, review current processes, as well as propose and operationalise strategic initiatives to improve and sustain call centre performance. You...

Roles & ResponsibilitiesStarMed is a one-stop day-surgery and multi-disciplinary medical centre that offers quality day surgeries and diagnostic services at competitive private sector prices. This sucessful candidate wiill be involved in being a part of the "referral call agent" team for a GP clinic chain in Singapore. The call agent will navigate patient...

Client:Engineering CompanyLocation:AMK Area (Near Bus Stop)Remuneration: $2000 - $3000 (Based on Qualification, Experience & Capability)Work Hours:5 days work week / No shiftRequirements: Minimum GCE 'O' level Possess good communication skills and positive attitude Daily work order processing of repair and maintenance appointments, creation of quotation and...

Conduct training for new staff on the product knowledge. Align, review and improvise on internal quality standards and procedures. Conduct training for Team Leaders on transaction monitoring. Calibrate transaction monitoring with assessors. Supervise transaction monitoring. Design and implement quality processes jointly with relevant business units....

Job Decription1) Manage general enquiries of inbound calls and online enquiries2) Handle any other hotline administrative functionsRequirements: Diploma / NITEC / GCE 'O' Level or equivalent Minimum C5 for English O level Preferably with 1 to 2 years of working experience in call centre environment and/or service related industrySpecial Knowledge or Skills:...

Job DescriptionHandle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)Manage protocols (such as fire & emergency messages)Liaise with other department enquiries and requestsManage customers’ feedbackMake accurate data entry to the CRM System and maintain records.Participate in trainings, tests and audits when...

Job DescriptionHandle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)Manage protocols (such as fire & emergency messages)Liaise with other department enquiries and requestsManage customers’ feedbackMake accurate data entry to the CRM System and maintain records.Participate in trainings, tests and audits when...

Call CentreRequirement Excellent communication skills Excellent serviceoriented & telephone etiquette Preferable have experience in Customer Service / Call Centre Attending to customer enquiries and appointment bookings Wellversed in computer (Word & Excel) Hardworking, good teamwork & proactive Strong interpersonal & able to multitask

Roles & ResponsibilitiesReports to Contact Centre Team Lead Handle customer service hotline and provide first level of supports from OMNI Channels Resolve customer queries efficiently and escalate problems/issues promptly. Follow Standard operating procedures closely. Work as a team and ensure that the contact centre service level is metDiploma / NITEC / GCE...

Roles & Responsibilities- 1 year contract (renewable based on performance and headcount needs)- Mon to Fri, 8.15am - 5.45pm- Up to $2300 + PB- MaxwellJob Description: Manage general enquiries of inbound calls and online enquiries Handle any other hotline administrative functionsPeriod: 1 year contract (renewable based on performance and headcount...